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Nation's Chains Recognize Outstanding Electric Company Customer Service
Nov 02 - PRNewswire-USNewswire - The nation's leading chain and multi-site businesses today named the winners of Edison Electric Institute's (EEI) 2009 National Key Accounts Customer Service Awards program. More...
FPL Wins Unprecedented Sixth Straight National Customer Service Award
Nov 02 - Business Wire - For the sixth year in a row, Florida Power & Light Company (NYSE:FPL) has received the prestigious ServiceOne Award for exceptional customer service. More...
Survey: Challenges in Payment Area Emerge As Smart Grids Take Shape
WAUSAU Financial Systems, Inc. - Impacts of a difficult economy. Increased regulation. Consumers demanding many more payment options. Aging IT resources. Uncertainty about what smart grids will bring. more...
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Milsoft Introduces DisSPatch Mutual Assistance Network to Outage Management Customers
Milsoft Utility Solutions, Inc. - Milsoft is proud to announce the formation of the DisSPatch Mutual Assistance Network (DMAN) for our DisSPatch OMS customers. more...
Consumers Energy's Home Energy Analyzer Employs Software From Aclara to Help Customers Understand Power and Gas Usage
Aclara Software - Aclara, part of the Utility Solutions Group of ESCO Technologies Inc. more...
Governor Joe Manchin Dedicates New Customer Services Center for Mountaineer Gas and NCO in Charleston
NCO Group, Inc. - NCO Group, Inc. ("NCO"), a leader in business process outsourcing solutions, has officially opened a new call center at a ribbon cutting ceremony on October 21st at 10 am, in Charleston, West Virginia, for Mountaineer Gas Company ("Mountaineer Gas"). more...
Milsoft and Exceleron Software Provide Pre Paid Electric Service Options to Central Electric EMC
Milsoft Utility Solutions, Inc. - Milsoft Utility Solutions, an industry leader in engineering analysis, outage management, interactive voice response, geospatial information systems and field engineering solutions, announced today that it has successfully interfaced its PORCHE Interactive Voice Response (IVR) system with Exceleron Software’s Pre-paid Account Management System (PAMS.) Deployed at Central Electric Membership Corporation in Sanford, North Carolina, customers who elect (or are required) to use pre-paid as a payment method can also now utilize the automated PORCHE IVR system to retrieve account balances and make payments using credit cards or e-checks. more...
Avista’s Bill Analyzer Gives Customers Detailed Look at Energy Use
Avista Corporation - With colder temperatures on the way, Avista is reminding customers that taking a closer look at their energy bill online can help them understand their energy usage and the higher energy bills that come with colder weather. more...
Central Lincoln People's Utility District selects Harris' Advanced Utility Systems
Advanced Utility Systems Corporation - Harris’ Advanced Utility Systems (Advanced) is pleased to announce that Central Lincoln People’s Utility District (CLPUD) has selected CIS Infinity as its preferred customer information and billing solution. more...
Oracle #1 in Business Analytics
Oracle - As part of Oracle OpenWorld 2009, Oracle announced that its Business Analytics family of products continue to lead the industry. more...
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ENERGY BLOGS
Lots of work to do on smart grid; it’s expensive and some things haven’t yet been invented.
By Warren Causey
- The “smart grid” or “Intelligent Utility”, which is receiving a tremendous amount of press and promotion from the federal government more...
SMARTENING UP THE DUMB
By Kate Rowland
- If I see the words “dumb grid” used one more time in the popular media, I’m going to scream! more...
Planning the Work and Working the Plan
By Bart Thielbar
- The journey of a million miles that I blogged about last week is off to a solid start. At the more...
Dodging a bullet the hard way
By Warren Causey
- It has been a busy week or so, with the DOE releasing ARRA “smart grid” awards on last Tuesday and more...
The First Step on a Journey of a Million Miles
By Bart Thielbar
- With much anticipation and great fanfare, President Obama and the Department of Energy (DOE) announced $3.4 billion of stimulus funding more...
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