Etalk’s Survey, Quality Monitoring, Agent Evaluation Solutions Lead to Award-Winning Service for Entergy

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Etalk’s Survey, Quality Monitoring, Agent Evaluation Solutions Lead to Award-Winning Service for Entergy

Published By etalk

  • Published March 2007
  • 3 Page(s)

During the past few years, deregulation, the Internet, and consolidation of companies have transformed the utilities industry into a fast-paced and highly competitive market. With new changes taking shape, Entergy realized that it was crucial to expedite processes and invest in new technology that would help them compete more effectively and efficiently, improve customer service and boost profits.

 

 

 

 



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