Western Union is offering a free mobile terms and acronyms cheat sheet, based on the most important terminology that you're likely to encounter today. So you can focus on the mobile solutions that you truly need - not just the definitions that you require.

Are you confident that your payment partner is helping you create the most value from your payment strategy? Western Union surveyed clients, partners, consultants, and experts to deliver these 101 questions to ask present or potential payment providers.

Today's Billing and Receivable Managers must prepare for the rapid move to Smart Money and Smart Metering in the Utilities market.

This handbook summarizes the complete EBPP spectrum, examining how Smart Metering is set to impact Utility Billing & Smart Money Collection; including text alerts, billing and payment authorization plus pre-paid accounts and other new innovations set to reshape today’s payment landscape.

Download this 3-pack that includes 2 whitepapers and 1 case study to learn about the different layers of security that need to be addressed and how to secure SCADA protocols for NERC CIP

Want to know if your customers are interested in Smart Grid initiatives? Segmenting at a residential level and adding consumer insight can turn raw data into actionable information so you can get more accurate market and usage analysis for targeted marketing campaigns.

DTE Energy, a Detroit-based utility company, made a decision in March 2009 to no longer charge its customers a convenience fee to pay their utility bill with a payment card. The business case for doing so was supported by increased revenues collected, reduced cost of bill presentment and strengthened customer relationships by providing a convenient and easy way to pay. Read the full Case Study to learn more.

Learn how American Electric Power has reduced customer resolution time from three days to one.