iFactor Consulting helps We Energies customers report streetlight outages

iFactor Consulting, Inc. - 01.30.2012

We Energies has introduced a new online tool for streetlight outage reporting and status updates. The tool, StreetLightOutages.com™ (SLO), was developed and implemented by iFactor Consulting. SLO provides a method for We Energies customers to easily locate streetlights by pole number, address, or general location.

Streetlights owned by We Energies are displayed on a Microsoft Bing Maps platform, with each streetlight represented by a green icon. To submit a report, customers simply click on the icon and complete a short outage report. After the form is submitted, the streetlight icon on the map turns red, indicating that there is a known outage for the light and preventing submission of duplicate reports.

After an outage report is submitted on the SLO portal, a ticket is automatically generated in We Energies internal work management system via a secure web service call. Once the light is repaired in We Energies system, another web service call automatically updates the light status on the SLO portal, providing a seamless automatic process from the customer all the way to the field crews and back. After the ticket is closed, the streetlight icon on the map becomes green again, indicating that the light is functioning properly. If the customer who reported the outage submitted an email address, they will receive a confirmation message indicating that the light has been repaired.

”iFactor has offered our customers a convenient way to report streetlight outages,” said Joan Shafer, senior vice president of customer service at We Energies. ”We think our customers will really appreciate this online tool.”

About We Energies

We Energies serves more than 1.1 million electric customers in Wisconsin and Michigan’s Upper Peninsula and more than 1 million natural gas customers in Wisconsin. We Energies is the trade name of Wisconsin Electric Power Company and Wisconsin Gas LLC, the principal utility subsidiaries of Wisconsin Energy Corporation (NYSE: WEC). Visit the We Energies website at we-energies.com. Learn more about Wisconsin Energy Corporation by visiting wisconsinenergy.com.

About iFactor Consulting

iFactor Consulting is the leading provider of intelligent web and mobile solutions designed exclusively for the utility industry. Their integrated suite includes industry leading interactive outage maps, smartphone applications offering complete customer service, proactive and interactive utility notifications via text, mobile apps, voice & e-mail and an interactive street light outage solution. They also offer consulting services on outage management and outage communications. iFactor solutions enhance the overall customer experience and fully integrate with utility systems to offer low cost self-service.

For More Information

iFactor Consulting Contact:
Jamie Downing
800-631-9839
jamie@ifactorconsulting.com

 

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