News & Announcements

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Hydro One goes live with iFactor Consulting's mobile app

iFactor Consulting, Inc. - Hydro One recently implemented the outage communications module of iFactor Consulting's mobile device applications, a suite of reusable software modules that allows utilities to quickly deliver self service solutions to their customers. more...

More utilities are piloting smart grid-enabled demand response programs, but customer engagement is crucial to success

Chartwell Inc. - While demand response programs are growing in the industry, more utilities are beginning to launch full-scale dynamic pricing plans to a broader base of residential customers, according to industry data featured in Chartwell's latest report, Demand Response and Rate Programs for Residential Customers 2012. more...

FirstEnergy Deploys iFactor's Storm Center for Web and Mobile Outage Communications

iFactor Consulting, Inc. - FirstEnergy Corp. has deployed a new outage map across its utility company service territory, providing access to real-time power outage information to the general public. more...

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Colorado Springs Utilities implements iFactor's Storm Center website map and mobile apps

iFactor Consulting, Inc. - Colorado Springs Utilities now offers their customers near real-time electric outage information with iFactor Consulting's Storm Center product and mobile applications. more...

Utility contact centers making strides in improving metrics, new Chartwell report details

Chartwell Inc. - Across North America, many utilities are finding success through efforts to enhance the customer contact experience by improving key performance metrics, Chartwell's latest report Contact Center Metrics 2012, reveals. more...

Energy audits are commonplace in the industry, but design and promotion can be key to participation

Chartwell Inc. - While the vast majority of utilities offer some form of energy audit, customer participation rates across North America remain relatively unchanged in recent years, according to Chartwell industry data featured in its new report, Energy Audits and Upgrades 2012. more...

E Source Launches Customer Experience Suite for Utilities

E Source Companies, LLC - According to the 2012 E Source Customer Experience Management Survey, 84 percent of investor-owned utilities and 78 percent of municipal utilities are currently engaged in customer experience management or plan to be in the next 12 months. more...

Itron Supplies Smart Payment Solution to Electricidade e Agua da Guinee Bissau

Itron - Itron, Inc. (NASDAQ: ITRI) announced today that Electricidade e Agua da Guinee Bissau (EAGB), the national power and water utility in Guinea-Bissau, has completed the implementation of Itron's electricity prepayment technology. more...

Crimson Oak Consulting Joins Itineris to Offer Expanded Strategies, Solutions & Services

Crimson Oak Consulting - Marietta, GA based Crimson Oak Consulting is pleased to announce that they have joined Belgium-based Itineris to offer North American utilities expanded strategies, solutions and consulting services. more...

More utilities offering IVR technology as a self-service function, according to new Chartwell report

Chartwell Inc. - As self-service options continue to expand due to cost, efficiency and customer care benefits, interactive voice response (IVR) units have become increasingly commonplace within utilities, Chartwell's recent report, IVRs and Speech Recognition 2012 details. more...

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ENERGY BLOGS

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After a million total views, a climate change architecting hypothesis breakthrough for COP 21

By Jose Antonio Vanderhorst-Silverio - This is a copy of the original GMH post After a million total views in EWPC Blog, a climate change architecting more...
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EWPC Blog full access index update now with over 1,000,000 total views

By Jose Antonio Vanderhorst-Silverio - Sucess is not a measure from what you receive. It is measure from what you give. Here is the second more...
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UK homebuyers looking for energy efficiency features, study shows

By Kevin Burke - Energy efficient features have become a 'must-have' for property buyers, GoCompare.com research has discovered. An online survey of randomly-selected British more...
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Cashback and loans for energy efficient home improvements now available in Scotland

By Kevin Burke - The Home Energy Efficiency Programmes Scotland (HEEPS) cashback scheme has now launched, enabling Scottish homeowners to receive significant financial assistance more...
 

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Evolving Beyond AMI to the Utility/Customer Nexus

Thursday Apr 30, 2015 - 12:00 PM Eastern - Virtual Event

Enabled by two-way communications between the utility customer and the utility, smart grid technologies like Advanced Metering Infrastructure (AMI) have fundamentally changed the energy landscape. And with a future sure to be characterized by a growth in distributed generation and more...

Improving Strategic Planning in The Energy Industry

Wednesday May 20, 2015 - 12:00 PM Eastern - Virtual Event

To be successful, energy companies across the globe need to make sound long-term strategic decisions around future investments and projects. However, the ability to act and plan freely is limited by many factors including high capital costs and limited budgets. more...

CS Week 2015 & Conference 39

Monday Apr 27, 2015 - Friday May 1, 2015 - Charlotte, NC - US

The premier utility customer service conference - presenting a wide range of current utility topics at levels from introductory to advanced. more...