News & Announcements

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More utilities are piloting smart grid-enabled demand response programs, but customer engagement is crucial to success

Chartwell Inc. - While demand response programs are growing in the industry, more utilities are beginning to launch full-scale dynamic pricing plans to a broader base of residential customers, according to industry data featured in Chartwell's latest report, Demand Response and Rate Programs for Residential Customers 2012. more...

FirstEnergy Deploys iFactor's Storm Center for Web and Mobile Outage Communications

iFactor Consulting, Inc. - FirstEnergy Corp. has deployed a new outage map across its utility company service territory, providing access to real-time power outage information to the general public. more...

Colorado Springs Utilities implements iFactor's Storm Center website map and mobile apps

iFactor Consulting, Inc. - Colorado Springs Utilities now offers their customers near real-time electric outage information with iFactor Consulting's Storm Center product and mobile applications. more...

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Utility contact centers making strides in improving metrics, new Chartwell report details

Chartwell Inc. - Across North America, many utilities are finding success through efforts to enhance the customer contact experience by improving key performance metrics, Chartwell's latest report Contact Center Metrics 2012, reveals. more...

Energy audits are commonplace in the industry, but design and promotion can be key to participation

Chartwell Inc. - While the vast majority of utilities offer some form of energy audit, customer participation rates across North America remain relatively unchanged in recent years, according to Chartwell industry data featured in its new report, Energy Audits and Upgrades 2012. more...

E Source Launches Customer Experience Suite for Utilities

E Source Companies, LLC - According to the 2012 E Source Customer Experience Management Survey, 84 percent of investor-owned utilities and 78 percent of municipal utilities are currently engaged in customer experience management or plan to be in the next 12 months. more...

Itron Supplies Smart Payment Solution to Electricidade e Agua da Guinee Bissau

Itron - Itron, Inc. (NASDAQ: ITRI) announced today that Electricidade e Agua da Guinee Bissau (EAGB), the national power and water utility in Guinea-Bissau, has completed the implementation of Itron's electricity prepayment technology. more...

Crimson Oak Consulting Joins Itineris to Offer Expanded Strategies, Solutions & Services

Crimson Oak Consulting - Marietta, GA based Crimson Oak Consulting is pleased to announce that they have joined Belgium-based Itineris to offer North American utilities expanded strategies, solutions and consulting services. more...

More utilities offering IVR technology as a self-service function, according to new Chartwell report

Chartwell Inc. - As self-service options continue to expand due to cost, efficiency and customer care benefits, interactive voice response (IVR) units have become increasingly commonplace within utilities, Chartwell's recent report, IVRs and Speech Recognition 2012 details. more...

E.ON IT Embraces Convergys Smart Revenue Solutions across its Group

Convergys - Convergys Corporation (NYSE: CVG) announced today that it has signed a new group-wide Framework Agreement with E.ON IT. more...

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ENERGY BLOGS

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Suspended Sentence for Plumber Whose Illegal Gas Work Put People in Danger

By Kevin Burke - An unregistered plumber has been given a suspended prison sentence after putting people's lives in danger by performing illegal gas more...
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It’s like déjà vu all over again

By Joel Gilbert - What a fun French phrase!  You no doubt know this originated when Yogi Berra witnessed Mickey Mantle and Roger Maris more...
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Batteries Are the Heart of Renewable Energy

By Danny Burns - US researchers have made a vital step ahead in the pursuit to amass electricity from irregular energy resources like solar more...
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Webinar - What Happens When Good Energy Data Goes Bad?

By Lauren Patrick - Urjanet to Present “What Happens When Good Energy Data Goes Bad” Webinar with Johnson Controls and Verdantix Webinar panelists will more...
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Railroad, truck, car - Utility, microgrid, nanogrid

By Jose Antonio Vanderhorst-Silverio - Under the article Nanogrids are sneaking up fast. Has your utility figured out its strategy? I posted the following comment: When more...
 

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Best Practices in Recruiting Participants for Energy Management Programs

Wednesday Apr 23, 2014 - 12:00 PM Eastern - Virtual Event

The key to success for energy management programs, whether demand response or energy efficiency, is getting customers enrolled. This free webcast will feature Pepco Holdings, Inc. (PHI) discussing the marketing tactics and tools that have contributed to the success of more...

Maximizing Workforce Management to Improve Customer Experience and Increase Operational Efficiency

Wednesday Apr 30, 2014 - 12:00 PM Eastern - Virtual Event

The webinar will focus on: How to apply the key tenets of Workforce Management to existing or new practices; Application of effectiveness measures for each process of Workforce Management; and Lessons learned during a Workforce Management practice optimization project (processes more...

AGA/EEI Customer Service Conference & Exposition

Monday Apr 21, 2014 - Thursday Apr 24, 2014 - San Francisco, CA - USA

 more...