News & Announcements

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More utilities are piloting smart grid-enabled demand response programs, but customer engagement is crucial to success

Chartwell Inc. - While demand response programs are growing in the industry, more utilities are beginning to launch full-scale dynamic pricing plans to a broader base of residential customers, according to industry data featured in Chartwell's latest report, Demand Response and Rate Programs for Residential Customers 2012. more...

FirstEnergy Deploys iFactor's Storm Center for Web and Mobile Outage Communications

iFactor Consulting, Inc. - FirstEnergy Corp. has deployed a new outage map across its utility company service territory, providing access to real-time power outage information to the general public. more...

Colorado Springs Utilities implements iFactor's Storm Center website map and mobile apps

iFactor Consulting, Inc. - Colorado Springs Utilities now offers their customers near real-time electric outage information with iFactor Consulting's Storm Center product and mobile applications. more...

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Utility contact centers making strides in improving metrics, new Chartwell report details

Chartwell Inc. - Across North America, many utilities are finding success through efforts to enhance the customer contact experience by improving key performance metrics, Chartwell's latest report Contact Center Metrics 2012, reveals. more...

Energy audits are commonplace in the industry, but design and promotion can be key to participation

Chartwell Inc. - While the vast majority of utilities offer some form of energy audit, customer participation rates across North America remain relatively unchanged in recent years, according to Chartwell industry data featured in its new report, Energy Audits and Upgrades 2012. more...

E Source Launches Customer Experience Suite for Utilities

E Source Companies, LLC - According to the 2012 E Source Customer Experience Management Survey, 84 percent of investor-owned utilities and 78 percent of municipal utilities are currently engaged in customer experience management or plan to be in the next 12 months. more...

Itron Supplies Smart Payment Solution to Electricidade e Agua da Guinee Bissau

Itron - Itron, Inc. (NASDAQ: ITRI) announced today that Electricidade e Agua da Guinee Bissau (EAGB), the national power and water utility in Guinea-Bissau, has completed the implementation of Itron's electricity prepayment technology. more...

Crimson Oak Consulting Joins Itineris to Offer Expanded Strategies, Solutions & Services

Crimson Oak Consulting - Marietta, GA based Crimson Oak Consulting is pleased to announce that they have joined Belgium-based Itineris to offer North American utilities expanded strategies, solutions and consulting services. more...

More utilities offering IVR technology as a self-service function, according to new Chartwell report

Chartwell Inc. - As self-service options continue to expand due to cost, efficiency and customer care benefits, interactive voice response (IVR) units have become increasingly commonplace within utilities, Chartwell's recent report, IVRs and Speech Recognition 2012 details. more...

E.ON IT Embraces Convergys Smart Revenue Solutions across its Group

Convergys - Convergys Corporation (NYSE: CVG) announced today that it has signed a new group-wide Framework Agreement with E.ON IT. more...

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ENERGY BLOGS

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Green Futures Rely on Strong Magnets

By Danny Burns - When lodestone was first discovered before the 1800s people were amazed at this rock that got attracted to itself. They more...
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Reduce Building Operating Costs with Energy Data (Webinar)

By Lauren Patrick - It takes timely, high quality data to achieve the insights needed to identify cost reduction opportunities for your buildings. But more...
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What Are The Benefits of Dihydromyricetin?

By Stanford Chemicals - Research findings show that Dihydromyricetin or DHM is an antidote for alcohol. This is because it diminishes the negative effects more...
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Workiva Announces Partnership with Urjanet to Automate Big Energy Data Collection

By Lauren Patrick -     Workiva, which has pioneered a cloud-based and mobile-enabled platform for enterprises to collaboratively compile, report and analyze critical business data more...
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Introduction to Lutein

By Stanford Chemicals - Lutein is said to be a yellow-to-orange pigment mostly present in plants. Lutein is somehow related to vitamin A. Alpha more...
 

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How Utilities Can Mitigate Collections Risk

Tuesday Sep 30, 2014 - 1:00 PM Eastern - Virtual Event

For any utility, managing collections risk effectively is vital to the business. At the center of this, is the customer who’s satisfaction level is impacted by bill payment requests, shut-offs and reconnects. How can utilities operate with less risk, adhere more...

Is Your Utility Part of Your Customer's "Digital Life?"

Thursday Oct 2, 2014 - 12:00 PM Eastern - Virtual Event

Utilities play an important role in a customer's life and yet they have not made the leap to be part of their customer's "digital life" - with an average of only 15% receiving their utility bills electronically. more...

8th Rocky Mountain Utility Efficiency Exchange

Wednesday Sep 24, 2014 - Friday Sep 26, 2014 - Aspen, Colorado - USA

Rocky Mountain Utility Efficiency Exchange (formerly Colorado Utility Efficiency Exchange) facilitates a networking and professional development conference for staff representatives of energy and water utilities serving Colorado and neighboring states who are responsible for developing and implementing customer programs related more...