News & Announcements

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Hydro One goes live with iFactor Consulting's mobile app

iFactor Consulting, Inc. - Hydro One recently implemented the outage communications module of iFactor Consulting's mobile device applications, a suite of reusable software modules that allows utilities to quickly deliver self service solutions to their customers. more...

More utilities are piloting smart grid-enabled demand response programs, but customer engagement is crucial to success

Chartwell Inc. - While demand response programs are growing in the industry, more utilities are beginning to launch full-scale dynamic pricing plans to a broader base of residential customers, according to industry data featured in Chartwell's latest report, Demand Response and Rate Programs for Residential Customers 2012. more...

FirstEnergy Deploys iFactor's Storm Center for Web and Mobile Outage Communications

iFactor Consulting, Inc. - FirstEnergy Corp. has deployed a new outage map across its utility company service territory, providing access to real-time power outage information to the general public. more...

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Colorado Springs Utilities implements iFactor's Storm Center website map and mobile apps

iFactor Consulting, Inc. - Colorado Springs Utilities now offers their customers near real-time electric outage information with iFactor Consulting's Storm Center product and mobile applications. more...

Utility contact centers making strides in improving metrics, new Chartwell report details

Chartwell Inc. - Across North America, many utilities are finding success through efforts to enhance the customer contact experience by improving key performance metrics, Chartwell's latest report Contact Center Metrics 2012, reveals. more...

Energy audits are commonplace in the industry, but design and promotion can be key to participation

Chartwell Inc. - While the vast majority of utilities offer some form of energy audit, customer participation rates across North America remain relatively unchanged in recent years, according to Chartwell industry data featured in its new report, Energy Audits and Upgrades 2012. more...

E Source Launches Customer Experience Suite for Utilities

E Source Companies, LLC - According to the 2012 E Source Customer Experience Management Survey, 84 percent of investor-owned utilities and 78 percent of municipal utilities are currently engaged in customer experience management or plan to be in the next 12 months. more...

Itron Supplies Smart Payment Solution to Electricidade e Agua da Guinee Bissau

Itron - Itron, Inc. (NASDAQ: ITRI) announced today that Electricidade e Agua da Guinee Bissau (EAGB), the national power and water utility in Guinea-Bissau, has completed the implementation of Itron's electricity prepayment technology. more...

Crimson Oak Consulting Joins Itineris to Offer Expanded Strategies, Solutions & Services

Crimson Oak Consulting - Marietta, GA based Crimson Oak Consulting is pleased to announce that they have joined Belgium-based Itineris to offer North American utilities expanded strategies, solutions and consulting services. more...

More utilities offering IVR technology as a self-service function, according to new Chartwell report

Chartwell Inc. - As self-service options continue to expand due to cost, efficiency and customer care benefits, interactive voice response (IVR) units have become increasingly commonplace within utilities, Chartwell's recent report, IVRs and Speech Recognition 2012 details. more...

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ENERGY BLOGS

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The Quick Fix Bias

By Joel Gilbert - Seems we are more interested in a quick fix to any problem than to truly understand and act on the more...
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Global Nanotechnology in Energy Applications Market Size, Share, Study, Trends 2014-2018

By Mark Lesnar - Report Overview Research Beam adds a report titled “Global Nanotechnology in Energy Applications Market 2014-2018” that provides detailed information of more...
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Are energy bills really simpler this year?

By Kevin Burke - Energy companies are supposed to have made their bills simpler this year. Ofgem, the energy market regulator, has been enforcing more...
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Scottish Power could face sales ban if it doesn't meet Ofgem's customer service expectations

By Kevin Burke - Scottish Power, one of the worst-performing energy companies when it comes to customer service, has pledged to Ofgem that it more...
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Update: Applying #Jobsism to transform current global #Fordism marketing myopia

By Jose Antonio Vanderhorst-Silverio - This is a timely update on #Jobsism and #Fordism, that is based on getting myself to stand on the top more...
 

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Training for Disruption - The PG&E and Con Edison Stories

Wednesday Dec 10, 2014 - 12:00 PM Eastern - Virtual Event

Utilities are focused like never before on training to deal with disruptions - from increasingly violent weather events to threats of physical and cyber-terrorists and criminals. Two utilities have dealt with these issues in depth. more...