News & Announcements

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Boone Electric Deploys iFactor's Storm Center for Web and Mobile Outage Communications

iFactor Consulting, Inc. - Boone Electric Cooperative (http://www.booneelectric.coop) has deployed a new outage map to its website, available at stormcenter.booneelectric.coop, providing access to real-time power outage information to the general public. more...

Hydro One goes live with iFactor Consulting's mobile app

iFactor Consulting, Inc. - Hydro One recently implemented the outage communications module of iFactor Consulting's mobile device applications, a suite of reusable software modules that allows utilities to quickly deliver self service solutions to their customers. more...

More utilities are piloting smart grid-enabled demand response programs, but customer engagement is crucial to success

Chartwell Inc. - While demand response programs are growing in the industry, more utilities are beginning to launch full-scale dynamic pricing plans to a broader base of residential customers, according to industry data featured in Chartwell's latest report, Demand Response and Rate Programs for Residential Customers 2012. more...

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FirstEnergy Deploys iFactor's Storm Center for Web and Mobile Outage Communications

iFactor Consulting, Inc. - FirstEnergy Corp. has deployed a new outage map across its utility company service territory, providing access to real-time power outage information to the general public. more...

Colorado Springs Utilities implements iFactor's Storm Center website map and mobile apps

iFactor Consulting, Inc. - Colorado Springs Utilities now offers their customers near real-time electric outage information with iFactor Consulting's Storm Center product and mobile applications. more...

Utility contact centers making strides in improving metrics, new Chartwell report details

Chartwell Inc. - Across North America, many utilities are finding success through efforts to enhance the customer contact experience by improving key performance metrics, Chartwell's latest report Contact Center Metrics 2012, reveals. more...

Energy audits are commonplace in the industry, but design and promotion can be key to participation

Chartwell Inc. - While the vast majority of utilities offer some form of energy audit, customer participation rates across North America remain relatively unchanged in recent years, according to Chartwell industry data featured in its new report, Energy Audits and Upgrades 2012. more...

E Source Launches Customer Experience Suite for Utilities

E Source Companies, LLC - According to the 2012 E Source Customer Experience Management Survey, 84 percent of investor-owned utilities and 78 percent of municipal utilities are currently engaged in customer experience management or plan to be in the next 12 months. more...

Itron Supplies Smart Payment Solution to Electricidade e Agua da Guinee Bissau

Itron - Itron, Inc. (NASDAQ: ITRI) announced today that Electricidade e Agua da Guinee Bissau (EAGB), the national power and water utility in Guinea-Bissau, has completed the implementation of Itron's electricity prepayment technology. more...

Crimson Oak Consulting Joins Itineris to Offer Expanded Strategies, Solutions & Services

Crimson Oak Consulting - Marietta, GA based Crimson Oak Consulting is pleased to announce that they have joined Belgium-based Itineris to offer North American utilities expanded strategies, solutions and consulting services. more...

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ENERGY BLOGS

Emerging technologies for the digital utility

By Thorsten Heller - "Software is eating the word.". Mark Andreesen - cofounder of Netscape - once said that. As digital disruption hits all more...
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Something Very New Indeed

By Joel Gilbert - Newton's laws of motion and universal gravitation, the laws of conservation of energy and momentum, the laws of thermodynamics, and more...

Glycerol Market From Biodiesel, Fatty Acids, Fatty Alcohols, Product, Drugs By 2020

By Anurag Sharma -   The global market for glycerol is expected to reach USD 2.52 billion by 2020, according to a new study more...
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Global Polyurea Market Analysis, Size, Share, Growth, Trends and Forecast by Grand View Research

By Mark gvr - The global polyurea market is expected to reach USD 1,399.9 million by 2020, according to a new study by Grand more...
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Global Polyvinyl Chloride (PVC) Market Analysis By 2020: Grand View Research, Inc

By Mark gvr - The global market for polyvinyl chloride (PVC) is expected to reach USD 79.11 billion by 2020, according to a new more...
 

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8th Rocky Mountain Utility Efficiency Exchange

Wednesday Sep 24, 2014 - Friday Sep 26, 2014 - Aspen, Colorado - USA

Rocky Mountain Utility Efficiency Exchange (formerly Colorado Utility Efficiency Exchange) facilitates a networking and professional development conference for staff representatives of energy and water utilities serving Colorado and neighboring states who are responsible for developing and implementing customer programs related more...