News & Announcements

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Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

More utilities offering smart meter data-derived usage information to customers

Chartwell Inc. - As utilities continue to roll out smart meters across North America, the possibilities of data-driven services continue to increase. more...

Aclara to Deploy Consumer Engagement Software Solution at Sacramento Municipal Utility District

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in Intelligent Infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

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Con Edison upgrades to iFactor Consulting's Storm Center 3

iFactor Consulting, Inc. - Con Edison, the utility company that serves 3.3 million customers in New York City and Westchester County, NY, has upgraded its outage map (http://apps.coned.com/stormcenter_external/default.html) to the new Storm Center 3 (SC3) provided by iFactor Consulting. more...

Boone Electric Deploys iFactor's Storm Center for Web and Mobile Outage Communications

iFactor Consulting, Inc. - Boone Electric Cooperative (http://www.booneelectric.coop) has deployed a new outage map to its website, available at stormcenter.booneelectric.coop, providing access to real-time power outage information to the general public. more...

Hydro One goes live with iFactor Consulting's mobile app

iFactor Consulting, Inc. - Hydro One recently implemented the outage communications module of iFactor Consulting's mobile device applications, a suite of reusable software modules that allows utilities to quickly deliver self service solutions to their customers. more...

More utilities are piloting smart grid-enabled demand response programs, but customer engagement is crucial to success

Chartwell Inc. - While demand response programs are growing in the industry, more utilities are beginning to launch full-scale dynamic pricing plans to a broader base of residential customers, according to industry data featured in Chartwell's latest report, Demand Response and Rate Programs for Residential Customers 2012. more...

FirstEnergy Deploys iFactor's Storm Center for Web and Mobile Outage Communications

iFactor Consulting, Inc. - FirstEnergy Corp. has deployed a new outage map across its utility company service territory, providing access to real-time power outage information to the general public. more...

Colorado Springs Utilities implements iFactor's Storm Center website map and mobile apps

iFactor Consulting, Inc. - Colorado Springs Utilities now offers their customers near real-time electric outage information with iFactor Consulting's Storm Center product and mobile applications. more...

Utility contact centers making strides in improving metrics, new Chartwell report details

Chartwell Inc. - Across North America, many utilities are finding success through efforts to enhance the customer contact experience by improving key performance metrics, Chartwell's latest report Contact Center Metrics 2012, reveals. more...

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ENERGY BLOGS

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Are soaring inequality, energy & climate change crisis due to "fair is foul and foul is fair"?

By Jose Antonio Vanderhorst-Silverio - Among all of the crisis being faced by people all over the world, soaring inequality, energy & climate change crisis more...
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As direct democracy shrink states, all Indignados of the world have a Golden Age they will love

By Jose Antonio Vanderhorst-Silverio - This is the "Fouuth update" of the post  World Economic Forum Davos 2016: Will #OWS and #15M love The Industrialist’s more...
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Has global society chosen to fail with the Paris Agreement developed under representative democracy?

By Jose Antonio Vanderhorst-Silverio -   This is the "Third update" of the post  World Economic Forum Davos 2016: Will #OWS and #15M love The more...
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Carolina déjà vu

By Jim Brumm - The 30 hours of snow, sleet, freezing rain and high winds that battered the Carolinas a week ago left nearly more...
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Global Prepaid Metering Market to grow at a CAGR of 11.3% during the period 2014-2019

By Arun Hegde - Market Study Report announces the addition of Global Prepaid Metering Market 2015-2019, by applications, end users, competitive landscape and geographies more...
 

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How Analytics Can Drive Superior Customer Engagement and Improved Performance for Integrated Demand Response and Energy Efficiency Programs

Wednesday Feb 24, 2016 - 12:00 AM Eastern - Virtual Event

As utilities increasingly embrace Wi-Fi connected thermostats to implement integrated demand response and energy programs, it is important to sustainably engage customers. more...

TCPA: What Utilities Need to Know About the FCC Rulings

Wednesday Feb 24, 2016 - 2:00 PM Eastern - Webinar - ON24 Platform, VA - United States

It just got more expensive to dial the wrong number. In 2015, the FCC released a package of declaratory rulings under the Telephone Consumer Protection Act (TCPA) that changed the landscape for utility companies. The rulings provided clarity on how more...