News & Announcements

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Hydro One goes live with iFactor Consulting's mobile app

iFactor Consulting, Inc. - Hydro One recently implemented the outage communications module of iFactor Consulting's mobile device applications, a suite of reusable software modules that allows utilities to quickly deliver self service solutions to their customers. more...

More utilities are piloting smart grid-enabled demand response programs, but customer engagement is crucial to success

Chartwell Inc. - While demand response programs are growing in the industry, more utilities are beginning to launch full-scale dynamic pricing plans to a broader base of residential customers, according to industry data featured in Chartwell's latest report, Demand Response and Rate Programs for Residential Customers 2012. more...

FirstEnergy Deploys iFactor's Storm Center for Web and Mobile Outage Communications

iFactor Consulting, Inc. - FirstEnergy Corp. has deployed a new outage map across its utility company service territory, providing access to real-time power outage information to the general public. more...

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Colorado Springs Utilities implements iFactor's Storm Center website map and mobile apps

iFactor Consulting, Inc. - Colorado Springs Utilities now offers their customers near real-time electric outage information with iFactor Consulting's Storm Center product and mobile applications. more...

Utility contact centers making strides in improving metrics, new Chartwell report details

Chartwell Inc. - Across North America, many utilities are finding success through efforts to enhance the customer contact experience by improving key performance metrics, Chartwell's latest report Contact Center Metrics 2012, reveals. more...

Energy audits are commonplace in the industry, but design and promotion can be key to participation

Chartwell Inc. - While the vast majority of utilities offer some form of energy audit, customer participation rates across North America remain relatively unchanged in recent years, according to Chartwell industry data featured in its new report, Energy Audits and Upgrades 2012. more...

E Source Launches Customer Experience Suite for Utilities

E Source Companies, LLC - According to the 2012 E Source Customer Experience Management Survey, 84 percent of investor-owned utilities and 78 percent of municipal utilities are currently engaged in customer experience management or plan to be in the next 12 months. more...

Itron Supplies Smart Payment Solution to Electricidade e Agua da Guinee Bissau

Itron - Itron, Inc. (NASDAQ: ITRI) announced today that Electricidade e Agua da Guinee Bissau (EAGB), the national power and water utility in Guinea-Bissau, has completed the implementation of Itron's electricity prepayment technology. more...

Crimson Oak Consulting Joins Itineris to Offer Expanded Strategies, Solutions & Services

Crimson Oak Consulting - Marietta, GA based Crimson Oak Consulting is pleased to announce that they have joined Belgium-based Itineris to offer North American utilities expanded strategies, solutions and consulting services. more...

More utilities offering IVR technology as a self-service function, according to new Chartwell report

Chartwell Inc. - As self-service options continue to expand due to cost, efficiency and customer care benefits, interactive voice response (IVR) units have become increasingly commonplace within utilities, Chartwell's recent report, IVRs and Speech Recognition 2012 details. more...

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ENERGY BLOGS

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Energy suppliers' profits per household 'increases by 1000%'

By Kevin Burke - In 2015, energy suppliers will make an average of £114 in profit per household, Ofgem has found. This is more more...
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Win-win high systemic leverage electricity service strategy of trajectory as a great example

By Jose Antonio Vanderhorst-Silverio - The GMH post Why global Middle-Class Indignados should unite to demand strategies of trajectory is what’s needed to shift away from the more...
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Energy competition offers communities a slice of £100k

By Kevin Burke - Energy savers in England can win their share of £100,000 by taking part in a community energy competition.   Ed more...
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SSE announces gas price cut but comes in for harsh criticism

By Kevin Burke - Smaller energy suppliers provide better standards of service than the Big Six, a Which? investigation has found. SSE has announced more...
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Big Six energy suppliers are failing customers, Which? says

By Kevin Burke - Smaller energy suppliers provide better standards of service than the Big Six, a Which? investigation has found. The consumer watchdog more...
 

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People First, Buildings Second: Accelerate program results through proven approaches to customer engagement

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With a new generation of energy efficiency programs on the horizon, it is important to look beyond existing models to unlock the full potential of your customers. Discover how CLEAResult’s nationally recognized Energy Advisor approach to demand-side management generates deeper more...