News & Announcements

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E.ON IT Embraces Convergys Smart Revenue Solutions across its Group

Convergys - Convergys Corporation (NYSE: CVG) announced today that it has signed a new group-wide Framework Agreement with E.ON IT. more...

CL&P issues $140 credit for power outages

Feb 02 - Connecticut Post - Approximately 192,000 Connecticut Light & Power customers who lost power for days during the Oct. More...

Satisfaction is on the rise, while customer experience initiatives reveal increased value, Chartwell reports

Chartwell Inc. - Despite economic challenges and a number of notable smart meter controversies in recent years, the majority of customers are happy with their utilities, Chartwell's recent report, Customer Satisfaction 2012, reveals. more...

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iFactor Consulting helps We Energies customers report streetlight outages

iFactor Consulting, Inc. - We Energies has introduced a new online tool for streetlight outage reporting and status updates. more...

Oracle Utilities Meter-to-Cash Applications Running on Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud Demonstrate Unprecedented Throughput for 10 Million Interval Meters

Oracle - Oracle announced the unprecedented ability to process more than one billion records and generate 500,000 customer bills within an eight-hour nightly window using Oracle Utilities Customer Care and Billing, Oracle Utilities Meter Data Management and Oracle Utilities Smart Grid Gateway - integrated using Oracle Application Integration Architecture and running on Oracle Exadata Database Machine X2-2 and Oracle Exalogic Elastic Cloud X2-2. more...

Oracle Announces Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics

Oracle - Oracle announced the availability of Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics, which help utilities to improve field service efficiency, customer service and system reliability. more...

Customers expect and need increasingly knowledgeable CSRs, recent Chartwell report shows

Chartwell Inc. - With millions of smart meters being deployed every year, the argument can be made that the influx of data received and made available from these meters has made for a smarter customer; and with smarter customers, utilities must in turn create smarter call centers to not only keep pace, but also stay ahead, says Chartwell's latest report, CSRs as Energy Advisors. more...

BillingTree Enlists IP Commerce to Expedite Merchant Boarding Services

BillingTree - BillingTree, one of the nation's leading on-demand payment processors, has selected IP Commerce Inc., developers of the industry-leading open platform for commerce to assist with merchant boarding. more...

LIPA implements iFactor Consulting's Notifi product for outage communications

iFactor Consulting, Inc. - Are you a LIPA customer? Is your power out? Now you can text it in! iFactor Consulting recently completed the implementation of Notifi - the only customer communications software built specifically for utilities. more...

SAIC Discusses Current Smart Grid Issues

SAIC Energy, Environment & Infrastructure, LLC - When implementing smart grid technology, many types of information technology systems come into play. more...

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ENERGY BLOGS

Can We take the sting out of Smart Grid and Smart Metering deployment?

By Alok Misra - THe answer is yes we can.We in India qre very close to doing it.Deskilling the jobs and standardisation is the more...

5 Things You Want in a Shower Head, 3 Things You Do Not

Blogger Photo By Don Ames -   5 Things You Want in a Shower Head, 3 Things You Do Not by Don Ames,   www.detectenergy.com When more...

Social Media and Utilities: A Love Affair in the making?

By Chris Lewis -   To think of Social Media is to think of the fast moving and instantaneous nature of Facebook, Twitter, YouTube and more...

How to Insulate Windows for Energy Efficiency and Peace of Mind

Blogger Photo By Don Ames -   How to Insulate Windows for Energy Efficiency and Peace of Mind by Don Ames, www.detectenergy.com, join my free Energy more...

POST FUKUSHIMA DISASTER; THE FATE OF NUCLEAR ENERGY

Blogger Photo By Shehu Khaleel - Why the heated attack between the pro-nuclear and pro-renewable energy experts intensifies after the Fukushima incidence? The two groups had more...
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3rd Annual Utility Customer Experience Management Conference

 Wednesday Feb 8, 2012 - Friday Feb 10, 2012 - San Antonio, TX - United States

The 3rd Annual Utility Customer Experience Management Conference will be a three day, industry focused event, specific to those within Customer Service, Customer Relations, Customer Communications and Credit and Collections. more...
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