News & Announcements

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48 Electric and Natural Gas Utilities Named 2014 Customer Champions by Cogent Reports

CAMBRIDGE, Mass., Nov 20, 2014 -- BUSINESS WIRE - Cogent(TM) Reports, a division of Market Strategies International, released a list of the 48 utilities it has named as 2014 Utility Customer Champions. More...

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

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E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...

SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

More utilities offering smart meter data-derived usage information to customers

Chartwell Inc. - As utilities continue to roll out smart meters across North America, the possibilities of data-driven services continue to increase. more...

Aclara to Deploy Consumer Engagement Software Solution at Sacramento Municipal Utility District

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in Intelligent Infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

Con Edison upgrades to iFactor Consulting's Storm Center 3

iFactor Consulting, Inc. - Con Edison, the utility company that serves 3.3 million customers in New York City and Westchester County, NY, has upgraded its outage map (http://apps.coned.com/stormcenter_external/default.html) to the new Storm Center 3 (SC3) provided by iFactor Consulting. more...

Boone Electric Deploys iFactor's Storm Center for Web and Mobile Outage Communications

iFactor Consulting, Inc. - Boone Electric Cooperative (http://www.booneelectric.coop) has deployed a new outage map to its website, available at stormcenter.booneelectric.coop, providing access to real-time power outage information to the general public. more...

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ENERGY BLOGS

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Are energy bills really simpler this year?

By Kevin Burke - Energy companies are supposed to have made their bills simpler this year. Ofgem, the energy market regulator, has been enforcing more...
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Scottish Power could face sales ban if it doesn't meet Ofgem's customer service expectations

By Kevin Burke - Scottish Power, one of the worst-performing energy companies when it comes to customer service, has pledged to Ofgem that it more...
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Update: Applying #Jobsism to transform current global #Fordism marketing myopia

By Jose Antonio Vanderhorst-Silverio - This is a timely update on #Jobsism and #Fordism, that is based on getting myself to stand on the top more...
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Big Six energy companies see 5.5 million complaints over 2013

By Kevin Burke - Around 5.5 million complaints were made against the UK's largest energy suppliers last year, official data from Ofgem has revealed. more...
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Green policies have pushed down energy bills, DECC says

By Kevin Burke - Do you think energy bills are increasing? Are you finding it increasingly difficult to cope with the cost of gas more...
 

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Training for Disruption - The PG&E and Con Edison Stories

Wednesday Dec 10, 2014 - 12:00 PM Eastern - Virtual Event

Utilities are focused like never before on training to deal with disruptions - from increasingly violent weather events to threats of physical and cyber-terrorists and criminals. Two utilities have dealt with these issues in depth. more...