News & Announcements

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Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...

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SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

More utilities offering smart meter data-derived usage information to customers

Chartwell Inc. - As utilities continue to roll out smart meters across North America, the possibilities of data-driven services continue to increase. more...

Aclara to Deploy Consumer Engagement Software Solution at Sacramento Municipal Utility District

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in Intelligent Infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

Con Edison upgrades to iFactor Consulting's Storm Center 3

iFactor Consulting, Inc. - Con Edison, the utility company that serves 3.3 million customers in New York City and Westchester County, NY, has upgraded its outage map (http://apps.coned.com/stormcenter_external/default.html) to the new Storm Center 3 (SC3) provided by iFactor Consulting. more...

Boone Electric Deploys iFactor's Storm Center for Web and Mobile Outage Communications

iFactor Consulting, Inc. - Boone Electric Cooperative (http://www.booneelectric.coop) has deployed a new outage map to its website, available at stormcenter.booneelectric.coop, providing access to real-time power outage information to the general public. more...

Hydro One goes live with iFactor Consulting's mobile app

iFactor Consulting, Inc. - Hydro One recently implemented the outage communications module of iFactor Consulting's mobile device applications, a suite of reusable software modules that allows utilities to quickly deliver self service solutions to their customers. more...

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ENERGY BLOGS

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Ofgem calls on gas network companies to do more to fight fuel poverty

By Kevin Burke - Gas network operators need to do more to reduce levels of fuel poverty, the UK's energy regulator has said. Ofgem more...
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Switching energy suppliers 'saved 130,000 households £38 million in just one month'

By Kevin Burke - Around 130,000 British households managed to cut their energy bills by a total of £38 million in just one month more...
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Should utilities and solar be finally exposed to the "Law of the Situation"? Japan's example.

By Jose Antonio Vanderhorst-Silverio - Contrary to the main title of the December 2012 post, Law of the Situation: the utilities did not understand, we more...
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Households could save £200 a year by switching energy supplier

By Kevin Burke - Did you know that you could save an average of £200 by switching energy supplier? By failing to take advantage more...
 

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Award-winning marketing: Drive program participation with compelling creative campaigns

Thursday Apr 16, 2015 - 12:00 PM Eastern - Virtual Event

Discover how to drive program participation by applying the award-winning marketing insights of CLEAResult and Nicor Gas to leverage customer intelligence and compelling campaigns. more...

EEI/AGA Customer Service Conference and Exposition

Monday Apr 6, 2015 - Thursday Apr 9, 2015 - Washington, DC - USA

 more...

Comverge Utility Conference 2015

Wednesday Apr 8, 2015 - Friday Apr 10, 2015 - St. Petersburg, Florida

Join your peers in the demand management industry for the Comverge Utility Conference (CUC) April 8-10 at the historic Renaissance Vinoy Resort & Golf Club in St. Petersburg, Florida. Investor-owned utilities, public power utilities, electric cooperative utilities, regulators, vendors, and more...

CS Week 2015 & Conference 39

Monday Apr 27, 2015 - Friday May 1, 2015 - Charlotte, NC - US

The premier utility customer service conference - presenting a wide range of current utility topics at levels from introductory to advanced. more...