Articles
Posted By: Eric Leiserson - Senior Research Analyst, Fiserv
On: December 9, 2014
Moving customers away from the paper bill and onto electronic bill (e-bill) presentment delivery is a challenge for utility organizations. More and more, customers are receptive to the e-bill in place of the paper bill, but persuading them to make the switch and change their established finance routine is easier  more...
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Posted By: Sarah Battaglia - Energy Consultant, Energy Curtailment Specialists, Inc.
On: December 5, 2014
There's a hot, new scandal happening in the utility industry that you're going to want to avoid. Customers across the country are reporting utility imposters who try to forcefully clean out their bank accounts. Dangling the threat of shutting off gas and electric if immediate payment is not received, these  more...
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Posted By: Kimberly Klemm
On: December 4, 2014
Customer engagement is crucial for any successful business. Marketing, customer service, and business mobility are all vehicles used to create customer loyalty, satisfaction, and interaction that will increase productivity. The critical point of view for successful customer engagement for the vendor is that customer engagement is not only customer participation-  more...
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Posted By: Sarah Battaglia - Energy Consultant, Energy Curtailment Specialists, Inc.
On: November 21, 2014
Ripping open a heating bill during the height of the holiday season is worse than unraveling a string of twinkle lights. Since when does it cost more to heat a 600-square-foot apartment than it does to feed a family of eight? Alright, that may be a bit of an exaggeration,  more...
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Posted By: Marie Bahl McKenna - As Senior Vice President of Sales and Marketing, Tendril
On: October 27, 2014
As you've heard me say previously, a key tenet of the emerging energy-as-a-service model is consumer centricity. I can hear the resounding 'Duh!' from utility employees far and wide. Not to mention the colorful dialog around the water cooler wondering how I could position something as "new" that is obviously  more...
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Posted By: Shira Weintraub - Marketing Program Manager, Urjanet
On: October 24, 2014
Most companies engage in manual data entry in some form. One area manual data entry is prevalent is energy management. Although it is essentially ubiquitous, the process consists of an abundance of glaring inefficiencies. The reason manual data entry has infiltrated most organizations is that, up until a few years  more...
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Posted By: Katia Lundy - Dir. Marketing and Communications, Plymouth Rock Energy
On: October 23, 2014
Retail residential electricity prices across the U.S. rose in the first half of this year, averaging 12.3 per kilowatt hour, a 3.2 percent price hike from the same period last year. This is the largest six-month rise since 2009, the U.S Energy Information Administration has reported. Factors that affect your  more...
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Posted By: Joyce Tam - Product Marketing Strategist, Trimble Field Service Management
On: September 15, 2014
The increased integration of machine to machine (M2M) technology is providing the field service industry with excellent opportunities to offer new services and increase revenue, while enhancing the overall quality of the customer experience. M2M links devices through wired and wireless connections to collect, transmit and store data. For instance,  more...
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Posted By: Tom Hulsebosch - Leader, Energy & Utilities and Sustainability practices, West Monroe Partners
On: September 4, 2014
Co-author Tricia Anklan   Utilities face increasing pressure from stakeholders and communities to improve their financial performance and profitability by minimizing write-offs for uncollectible accounts. West Monroe Partners recently benchmarked clients to identify best practices used to improve utility collections performance. While collections performance is highly measurable, visible, and actionable,  more...
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Posted By: Andres Carvallo - Founder and CEO, CMG
On: September 3, 2014
Co-Author: George Koutitas (PhD), CEO of Gridmates Smart Grid 3.0 (or SG3) 1 is considered a user-centric power grid that allows end-users to hold an active participatory role in the network and potentially in the retail energy market. SG3 will have all the necessary foundations for novel business models and  more...
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