Articles
Posted By: John Cray - Vice President of Marketing, Enghouse Interactive
On: August 27, 2015
Summer is ending, and with Fall and Winter around the corner, one can't help but think back to the winter of 2014. During the winter that just wouldn't seem to end, frigid temperatures kept blasting the country with record lows and mounting snowfalls. And as the utility bills racked up  more...
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Posted By: Mia Papanicolaou - COO, Striata, Americas
On: August 26, 2015
Florida municipal utility, the City of Tallahassee Utilities (CoT) customers are now enjoying the convenience of making payments directly from the body of emailed bill statements via Speedpay, a subsidiary of Western Union. "Those customers that have saved their payment details previously, can now pay without having to access their  more...
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Posted By: Chuck Cordray - CEO, Inlet
On: August 21, 2015
Many millennials aren't paying attention to their bills, according to a new survey conducted by my company, Inlet. Our survey asked more than 2,000 U.S. consumers, ages 18-24, how they usually pay their bills and how they prefer to pay bills. We found that nearly one-third (32 percent) of millennials  more...
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Posted By: Prasanth Kumar - Consulting Partner, Wipro Technologies
On: August 14, 2015
Untitled Document In the present day world of interconnected grids, processes and systems, we are seeing rapid changes in Utility industries and their stakeholder engagement landscapes. Advancement in communications technology and emergence of devices connected to the internet, has heralded in a new era of change in every field including  more...
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Posted By: Vincent Palmieri - Chief Operating Officer, East Coast Power & Gas
On: August 11, 2015
Every month, consumers receive their energy bills and like their cellphone, internet and cable bills, they automatically pay it. But unlike these other monthly bills, where consumers have shopped around for the best deals, took time to evaluate which mobile, television and internet providers to choose from, most consumers never  more...
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Posted By: Todd Haycock - Senior Product Manager, TransCentra
On: July 17, 2015
Research conducted by the U.S. Postal Service (USPS) Office of Inspector General (OIG) and consulting firm InfoTrends reveals a majority of utility customers still prefer to receive paper bills through the mail. The national average of customers across all industries that look to monthly mailed bills as a file copy  more...
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Posted By: Chuck Cordray - CEO, Inlet
On: June 25, 2015
Utility companies, like many others, face challenges when it comes to digital billing. Utilities have had tremendous success in processing electronic payments from consumers and in some cases, electronic payments average more than 70% of all payments made to utilities. However, the industry has been challenged with a much lower  more...
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Posted By: PJ Davis - Content Manager / Editor / Webinar Producer, Energy Central
On: June 16, 2015
There are lots of best practices out there for anyone trying to reach out to an audience using a webcasts platform. However, engaging with the utility industry via webcasts for over a decade has taught me a few lessons of my own: Give Them What They Need: Offer utility listeners  more...
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Posted By: Charlie Hewitt - Principal, Sarsen Energy Group
On: June 11, 2015
With the stroke of a pen, SB 573 will become law and effectively ban variable rate electricity contracts for Connecticut consumers.  Legislators supporting the bill characterized variable rate plans as being deceptive and predatory with the only remedy being their total prohibition.  Pennsylvania and other states, while not banning these  more...
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Posted By: Eric Leiserson - Senior Research Analyst, Fiserv
On: June 2, 2015
Beyond selfies, check-ins and photos of Sunday brunch, social media has evolved to be a helpful and useful marketing platform, which utilities can employ to encourage and promote e-bill adoption. The use of social media among consumers is pervasive, offering a new, low-cost and effective entry point for utilities to  more...
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