Articles
Posted By: Angela Sun - Demand Generation Manager, Urjanet
On: May 4, 2015
For some organizations, the days of manually entering utility bill data are over. These organizations have come to the realization that in this day and age, no successful business organization can truly grow with scale by conducting a vital part of its operations and processes through manual methods. After doing  more...
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Posted By: Jan Moore - Founder & President, Direct Options
On: April 30, 2015
Utilities are in a unique position to provide and market products and services to a highly responsive audience. Offering solutions that meet the individual customer’s needs and preferences is the key to meaningful customer engagement.   Introduction Ask ten utility professionals to define customer engagement and you’ll likely hear a  more...
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Posted By: Mei Shibata - CEO, The Energy Agency
On: April 21, 2015
Over the past decade, customer engagement has become a buzzword among utilities. Customers want to know their energy use and want to be recommended ways to reduce use, they say. As a marketer and energy entrepreneur, I wholeheartedly agree that customers must be engaged. However, as an energy consumer, the  more...
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Posted By: Diana Husmann - Analyst, Offering Development Group, Nexant
On: April 10, 2015
Many Small Business programs are named "Small Business Direct Install" - and direct install is literally where they stop. Yet there is so much more that a Small Business program can offer! In one of our Midwest Small Business programs, about 2% of the energy savings come from direct install  more...
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Posted By: Rick Barnett - Consultant, Green Builder
On: April 8, 2015
Utility programs to engage energy customers about their use of energy have gone from pilot phase to standard practice over the last ten years. Unless the electricity stops flowing, few people think about being an energy customer, nor do they ask for information about their consumption patterns. Energy customers have  more...
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Posted By: Rob Washington - Sr. Director Business Development, Utility Power Solutions
On: April 1, 2015
While most electric bills are correctly calculated, many customers and consultants have found that 1 percent or more contain errors. In some cases, customers are on the wrong rate and are being charged taxes not appropriate to them, getting hit with equipment charges already paid off years ago, receiving estimated  more...
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Posted By: Steve Schultz - General Manager, Biller Services, Mint Bills
On: March 20, 2015
We have a huge opportunity to help energy companies serve their customers more effectively. In less than five years, mobile devices (smartphones and tablets) have completely changed consumer behavior and have become the #1 preferred digital channel. As we approach 2015, mobile is not something to think about as "coming  more...
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Posted By: Sir Roy Gardner - former Chief Executive, Centrica, plc., parent of British Gas
On: March 18, 2015
For decades, traditional vertically-integrated utilities have dominated the U.S. energy landscape without fear of competition. Until recently, competition in both the wholesale and retail energy markets has been relatively curtailed, with limited options for consumers and regulated prices. But the energy industry has reached the dawn of a new age  more...
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Posted By: Rob Washington - Sr. Director Business Development, Utility Power Solutions
On: March 6, 2015
Energy conservation is something that you can easily do with the help of your electricity bill. It is an invaluable tool that precisely tells you whether you are using your energy dollars appropriately or not. However, electricity bills are often quite complex and difficult to read or understand. As the  more...
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Posted By: S. Jasjeet Singh , Debapriya Chatterjee
On: March 3, 2015
Abstract/Overview- Utilities have taken various initiatives with regards to achieving smart grid and deployed millions of smart meters for its residential customers & businesses. These smart devices are capable of recording, storing and pushing back the interval consumption data along with other metering variants. Erstwhile, there used to be ONE  more...
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Managing Customer Alerts and Preferences for Success

Wednesday May 27, 2015 - 12:00 PM Eastern - Virtual Event

It's widely accepted that proactive customer communications are key to increasing customer satisfaction and improving engagement, but ensuring alerts are accurate, timely, and in your customer's channel of choice requires a robust management system and cross-team coordination. more...

From worst to first: DTE Energy's customer satisfaction journey

Thursday May 28, 2015 - 12:00 PM Eastern - Virtual Event

Customer satisfaction is the key to a utility's success. Achieving such satisfaction requires commitment and focus across every level of an organization. With company-wide processes and buy-in, and strong support from its customer care partner, handling thousands of outbound calls more...

The Smart Grid Customer Education Symposium

Thursday Jun 11, 2015 - Chicago, Illinois - United States

The Smart Grid Customer Education Symposium is the longest running, most influential gathering of utility industry professionals that meet annually to discuss best practices in smart grid customer education. Whether you are a utility looking to roll out advanced metering more...



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