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Going green has become a topic of ongoing importance, with consumers increasingly seeking out businesses that employ environmentally responsible practices. Many environmental initiatives, including the delivery of renewable energy and the reduction of carbon emissions, are high-level long-term goals, however, utility companies should not overlook another green technology that resonates more...
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Posted By: Douglas Picadio
- Director of Business Development, Predictive Metrics, SunGard
On: March 18, 2013
On: March 18, 2013
Utility companies are under increased pressure to build new infrastructure that will drive better performance and returns for decades. Recent natural disasters have brought this issue to the forefront but it requires capital. According to Booz & Company, "Capital expenditure requirements across the U.S. utility industry are expected to exceed more...
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Introduction In today's world, with the internet revolution, customers anticipate everything to be executed real time at their door step. This in fact has posed a challenge for diverse business entities ranging from Banking to Retail to Utility sectors to serve customer's needs in the most effective manner real time. more...
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Introduction Google charges zero cents to us when we do a Google search or check our Gmail or use Google maps, but still the company makes a lot of money. As we all know most of Google's revenue is generated through personalized advertisement programs like 'AdWords' and 'AdSense'. When a more...
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Posted By: Jay Robinson
- Senior Consultant, Professional Services & Software Solutions, Ricoh
On: September 4, 2012
On: September 4, 2012
There's a potential shift in the competitive landscape coming to the utilities market with it comes more options for the customer. Such a shift presents new challenges for utilities and creates the need for them to build customer loyalty and attract new prospects through effective communication strategies. Businesses are starting more...
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Introduction Today, digital consumerism in on the rise through the rapidly evolving technology medium 'Internet' where customers prefer to get serviced at door step irrespective of the location with minimum effort, cost and time. Utility industry is also not an exception following the trend to offer excellent door step services more...
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One and Two: First and foremost, utilities should realize that they can deal with convenience fees in a positive way. They should consider either a "No Fee to Biller" model using pre-set flat convenience fees collected by their processor to retain 100% of billable amounts. Second, account verification is a more...
The only way to bring innovation, new ideas and intelligence for the Energy Sector is to accelerate competition. No other initiative will be successful, if we do not take the competition and the option of choice for consumers. Smart Grid will fail as a measure of energy conservation, unless suppliers more...
Posted By: Matthew Burkmier
- Chief Technology Officer, Calico Energy Services
On: December 13, 2011
On: December 13, 2011
When gas, water and electricity usage can be monitored, measured and managed collectively in one cohesive framework, utilities can improve conservation, help their customers save money, reduce administrative costs and better prepare for increased demand from population and/or industrial growth. But that's not the case today at most utilities. Utilities more...
Are you unable to manage overall workload, resourcing and capacity across the organization? Is it difficult amending processes in current system in line with changing business requirements? Can the increasing cost of operations for various reasons be reduced? How do you cope with mounting pressure from service level failures and more...
