Articles
Posted By: Sarah Battaglia - Energy Consultant, Energy Curtailment Specialists, Inc.
On: April 8, 2014
You've seen it all over websites, you've heard it on the news, and you've even read it in some magazines.  Lowering your thermostat will save you money.  Everybody knows that.  But what if we told you there are more benefits than just a smaller utility bill? (Not that there's anything  more...
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Posted By: Steve Owens - Principal, Davies Consulting LLC
On: April 4, 2014
Especially during a power outage, utility customers want to know everything and know it immediately. "Why haven't I seen a truck?" "When will my power be back on?" "Should I try to move this downed wire that's blocking my street?" "What's taking so long?!" Social media, 24-hour news, two or  more...
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Posted By: Sarah Battaglia - Energy Consultant, Energy Curtailment Specialists, Inc.
On: March 31, 2014
There are over 150 cost components to every utility bill, which means there are 150 opportunities for an error to pop-up on your statement.  If you have ever had the feeling that your business was being overcharged, or you've found a figure that just doesn't look right, you might be correct.  It's  more...
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Posted By: Jim McCarthy - Vice President of Sales, Solix, Inc.
On: January 22, 2014
Optimizing the "customer experience" is no longer just a focus for destination resorts or retail stores. Strengthening customer engagement is essential for utility and energy companies today as customers increasingly demand and expect quick access to up-to-date information. In today's `real-time' communications age, poor customer service can produce immediate and  more...
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Posted By: Devon Bass - Managing Partner, Vault Energy Solutions, LLC
On: January 15, 2014
A group called Texas Ratepayers' Organization To Save Energy has issued a report critical of the prepaid electricity industry in Texas.  Prepaid electricity is a relatively recent product made possible by the prevalence of smart meters today.  The plans work much the same was as prepaid cell phone plans, in  more...
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Posted By: Rory Jones - CEO, Co-Founder, PlanetEcosystems
On: December 17, 2013
Co-Author: Stephen L. Malloy Consumer expectations for utility service providers are rising quickly as they see the benefits of a broad range of information-based products from other parts of their lives. As it happens, these rising expectations are accompanied by increasing consumer choices for the source of their utility services  more...
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Posted By: Ashley Hieb - Research Analyst, Chartwell Inc.
On: December 10, 2013
As more social media networks launch, the key to success will be to determine which social channels are the most important and when to use them appropriately. 76% of utilities think outage communications is the most important topic for their social media content, while 51% think Twitter and Facebook are  more...
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Posted By: Douglas Picadio - Director of Business Development, Predictive Metrics, SunGard
On: November 22, 2013
In today's environment, everyone is being tasked with doing more with less. A company's decision to add resources, re-allocate resources or cut resources all become reactions to the same basic mandate, streamlining for efficiencies. Such mandates lead to the big question, what functional areas within a company lend themselves to  more...
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Posted By: Alyssa Farrell - Manager, Global Industry Marketing, SAS
On: November 6, 2013
When you turn on the lights, turn up the air conditioning or plug in an electric vehicle, it generates data. As the push for smarter infrastructure puts pressure on energy professionals to innovate their business models, they look for insights in all that operational and customer data. Utilities use analytics  more...
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Posted By: Davis Swan - President, Debarel Systems Ltd.
On: September 23, 2013
Is it possible for us pampered North Americans to continue to enjoy a  lifestyle supported by power-hungry appliances and technology while at  the same time being environmentally responsible?  Can this take place in a true partnership with the local utility company that we have loved to hate for decades.  The  more...
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