Articles
Posted By: Vanessa Edmonds - Vice President, TMG Consulting
On: February 5, 2016
THE IMPORTANCE OF AN ORDER OF OPERATIONS IN CIS PROCUREMENTS In math the order of operations is an agreement to ensure that everyone gets the correct answer. Without the order of operations, one person might simplify 3 + 4 x 5 as 35 by adding first. Another person might simplify  more...
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Posted By: Dr. Matthew Croucher - Director, Demand Side Analytics, CPS Energy - Corporate Development & Planning
On: January 4, 2016
There is a growing trend within the utility industry to have customer satisfaction as an internal performance metric, which means, it is a tier metric that ties employee annual performance targets to customer satisfaction scores. Customer satisfaction is impacted by numerous factors, reliability & restoration performance, customer interactions and products  more...
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Posted By: Danielle Bender - Director Sales, Energy and Utilities, Experian Consumer Information Services
On: December 31, 2015
There’s no doubt about it, El Niño is coming fast. Climatologists have been monitoring and measuring a large “blob” of warmer-than-normal ocean-water temperatures south of Alaska for the past few years, concluding we are likely headed into one of the strongest weather events in the last 50 years. In fact,  more...
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Posted By: Jeff Rambharack - Product Manager, Utility Solutions Team, EnerNOC
On: December 28, 2015
The utility customer is squarely in the energy industry spotlight. Market, regulatory, and technology disruptions are giving customers unprecedented power to choose how they use their energy, when they use it, and who provides it. Utilities already have the data they need to get a holistic view of their customers--their  more...
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Posted By: John Egan - President, Egan Energy Communications, Inc.
On: December 18, 2015
The Washington Post has a great year-in- review/year-in-preview feature called "The In & Out List." Many media and consulting organizations write a year-end recap/prediction piece, but the Post's list is required reading for me, even though I have not lived in the D.C. area for 25 years. At this stage  more...
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Posted By: John Gustafson - Vice President, Cognizant Energy & Utilities
On: December 14, 2015
Settling into his evening commute on the train, one of your customers accesses your website via an app on his mobile phone. A mobile-enhanced version of your website appears and he logs in to complete a transaction he started earlier on his tablet in his office. The app lets him  more...
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Posted By: John Egan - President, Egan Energy Communications, Inc.
On: November 25, 2015
I’ve blogged and spoken a lot about utility price increase communications this year, largely because utility communicators and marketers said it was their top strategic challenge for 2015. Today, I’d like to share some insights and recommendations three utility communicators made at a recent industry conference. Communicating electric price increases  more...
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Posted By: Lindsay Berkstresser - Associate, Energy & Utilities Practice Group, Post & Schell, P.C.
On: November 20, 2015
Many millennials aren't paying attention to their bills, according to a recent survey conducted by my company, Inlet. Our survey asked more than 2,000 U.S. consumers, ages 18-24, how they usually pay their bills and how they prefer to pay bills. We found that nearly one-third (32 percent) of millennials  more...
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Posted By: John Egan - President, Egan Energy Communications, Inc.
On: November 12, 2015
We’re still a year away from the 2016 presidential election, but I’m ready for it to be over. The non-stop, clown-car cacophony of debates, news cycles, spin, polls, charges, counter charges, and breathless (sometimes brainless) commentary about who’s up and who’s down today has worn me out. I have no  more...
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Posted By: Eric Leiserson - Senior Research Analyst, Fiserv
On: October 23, 2015
Customer convenience can equal major costs for utilities. But charge a fee to offset the transactional costs and customer dissatisfaction could ensue. Is it worth it? Recent studies show that debit, credit and prepaid card usage among consumers is more prevalent than ever – not just for shopping and restaurants,  more...
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How Analytics Can Drive Superior Customer Engagement and Improved Performance for Integrated Demand Response and Energy Efficiency Programs

Wednesday Feb 24, 2016 - 12:00 AM Eastern - Virtual Event

As utilities increasingly embrace Wi-Fi connected thermostats to implement integrated demand response and energy programs, it is important to sustainably engage customers. more...

TCPA: What Utilities Need to Know About the FCC Rulings

Wednesday Feb 24, 2016 - 2:00 PM Eastern - Webinar - ON24 Platform, VA - United States

It just got more expensive to dial the wrong number. In 2015, the FCC released a package of declaratory rulings under the Telephone Consumer Protection Act (TCPA) that changed the landscape for utility companies. The rulings provided clarity on how more...



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