Articles
Posted By: Steve Schultz - General Manager, Biller Services, Mint Bills
On: March 20, 2015
We have a huge opportunity to help energy companies serve their customers more effectively. In less than five years, mobile devices (smartphones and tablets) have completely changed consumer behavior and have become the #1 preferred digital channel. As we approach 2015, mobile is not something to think about as "coming  more...
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Posted By: Sir Roy Gardner - former Chief Executive, Centrica, plc., parent of British Gas
On: March 18, 2015
For decades, traditional vertically-integrated utilities have dominated the U.S. energy landscape without fear of competition. Until recently, competition in both the wholesale and retail energy markets has been relatively curtailed, with limited options for consumers and regulated prices. But the energy industry has reached the dawn of a new age  more...
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Posted By: Rob Washington - Sr. Director Business Development, Utility Power Solutions
On: March 6, 2015
Energy conservation is something that you can easily do with the help of your electricity bill. It is an invaluable tool that precisely tells you whether you are using your energy dollars appropriately or not. However, electricity bills are often quite complex and difficult to read or understand. As the  more...
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Posted By: S. Jasjeet Singh , Debapriya Chatterjee
On: March 3, 2015
Abstract/Overview- Utilities have taken various initiatives with regards to achieving smart grid and deployed millions of smart meters for its residential customers & businesses. These smart devices are capable of recording, storing and pushing back the interval consumption data along with other metering variants. Erstwhile, there used to be ONE  more...
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Posted By: Joyce Tam - Product Marketing Strategist, Trimble Field Service Management
On: February 24, 2015
With so many advanced tools now available to fine-tune operations, utility organizations with a field service workforce have reached an unprecedented transformative stage. By leveraging technology trends such as the Internet of Things, advanced analytics and smartphone and tablet integration, these organizations are reinventing themselves as predictive, rather than reactive,  more...
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Posted By: Alex Dzurick - Energy Educator, Columbia Water & Light
On: February 19, 2015
With all the talk of educational reform these days, not too much is certain in a K-12 science classroom anymore. One thing that is certain: teachers are finding less and less time for what are now “extras,” like guest speakers. This can present a problem for you, the energy guru,  more...
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Posted By: Justin Segall - President and Founder, Simple Energy
On: February 6, 2015
There is a day every month that people receive a mystery bill from their utilities. It includes unknown items like Transmission Cost Adjustment, Interstate Pipeline, Demand Side Management Cost, confusing charts with no units or kWh and therms. What am I actually paying for? How can I lower this bill?  more...
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Posted By: Dean Schiller , Stephen Johnson
On: January 5, 2015
Engaged customers represent the Promised Land for utilities facing a myriad of business and regulatory pressures. They enable more effective demand-response and efficiency programs, which achieve regulatory goals. Today, utilities are still struggling to crack the code for effective customer engagement. The good news is that utilities have already deployed  more...
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Posted By: Eric Leiserson - Senior Research Analyst, Fiserv
On: December 9, 2014
Moving customers away from the paper bill and onto electronic bill (e-bill) presentment delivery is a challenge for utility organizations. More and more, customers are receptive to the e-bill in place of the paper bill, but persuading them to make the switch and change their established finance routine is easier  more...
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Posted By: Sarah Battaglia - Copywriter, NRG Business
On: December 5, 2014
There's a hot, new scandal happening in the utility industry that you're going to want to avoid. Customers across the country are reporting utility imposters who try to forcefully clean out their bank accounts. Dangling the threat of shutting off gas and electric if immediate payment is not received, these  more...
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