Articles
Posted By: Dinesh Rajan - Partner, Smart Metering and Smart Grids, Wipro Technologies
On: July 1, 2014
Competitive Electricity retailers better start taking a leaf from the mobile service provider's book on churn management. Customers living in a world where they can get a free handset and $50 cash back for signing up a new mobile service provider are not going to look at Electricity and In  more...
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Posted By: Sarah Battaglia - Energy Consultant, Energy Curtailment Specialists, Inc.
On: June 20, 2014
When trying to decipher the label on a box of light bulbs, you could become so frustrated your teeth start to grind and your eyes begin to protrude.  If you're new to the lighting labels, they can be confusing, but fear not!  We're here to teach you the lingo and  more...
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Posted By: Dr. Dale Skeen - Co-founder, Author, Vitria
On: June 9, 2014
In an increasingly competitive and complex business environment, energy companies are looking for ways to better manage multiple systems and touch points to provide exceptional service to both current and prospective customers. They need better end-to-end real-time visibility into business processes so that they can immediately remediate "at jeopardy" processes  more...
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Posted By: Sarah Battaglia - Energy Consultant, Energy Curtailment Specialists, Inc.
On: April 24, 2014
You're familiar with the situation.  You go to the store to replace a couple light bulbs that burnt out and you're faced with an entire aisle of options: incandescents, LEDs, CFLs, halogens.  Which one do you buy?  There are many factors that will influence your decision, but you'll probably go  more...
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Posted By: Sarah Battaglia - Energy Consultant, Energy Curtailment Specialists, Inc.
On: April 8, 2014
You've seen it all over websites, you've heard it on the news, and you've even read it in some magazines.  Lowering your thermostat will save you money.  Everybody knows that.  But what if we told you there are more benefits than just a smaller utility bill? (Not that there's anything  more...
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Posted By: Steve Owens - Principal, Davies Consulting LLC
On: April 4, 2014
Especially during a power outage, utility customers want to know everything and know it immediately. "Why haven't I seen a truck?" "When will my power be back on?" "Should I try to move this downed wire that's blocking my street?" "What's taking so long?!" Social media, 24-hour news, two or  more...
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Posted By: Sarah Battaglia - Energy Consultant, Energy Curtailment Specialists, Inc.
On: March 31, 2014
There are over 150 cost components to every utility bill, which means there are 150 opportunities for an error to pop-up on your statement.  If you have ever had the feeling that your business was being overcharged, or you've found a figure that just doesn't look right, you might be correct.  It's  more...
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Posted By: Jim McCarthy - Vice President of Sales, Solix, Inc.
On: January 22, 2014
Optimizing the "customer experience" is no longer just a focus for destination resorts or retail stores. Strengthening customer engagement is essential for utility and energy companies today as customers increasingly demand and expect quick access to up-to-date information. In today's `real-time' communications age, poor customer service can produce immediate and  more...
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Posted By: Devon Bass - Managing Partner, Vault Energy Solutions, LLC
On: January 15, 2014
A group called Texas Ratepayers' Organization To Save Energy has issued a report critical of the prepaid electricity industry in Texas.  Prepaid electricity is a relatively recent product made possible by the prevalence of smart meters today.  The plans work much the same was as prepaid cell phone plans, in  more...
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Posted By: Rory Jones - CEO, Co-Founder, PlanetEcosystems
On: December 17, 2013
Co-Author: Stephen L. Malloy Consumer expectations for utility service providers are rising quickly as they see the benefits of a broad range of information-based products from other parts of their lives. As it happens, these rising expectations are accompanied by increasing consumer choices for the source of their utility services  more...
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