Billing & Customer Care

Top Headlines

Mobility in motion: ComEd talks apps

Kathleen Wolf Davis | Aug 27, 2015 - "Personally, I've almost stopped using my home computer," admitted Jane Park, director of business strategy and technology with Commonwealth Edison (ComEd), an Exelon company. More...

As revenue declines, power companies lean on surcharges and less on rate hikes

Aug 25 - Pittsburgh Post-Gazette (PA) - As electric utilities grapple with declining revenue, the rigidly traditional method used to determine a customer's monthly bill is breaking apart. More...

Survey says: smart meters not primary source of outage info Customers still reign

Kathleen Wolf Davis | Aug 25, 2015 - What we learned from the recent BRIDGE Energy Group Utility Industry Survey on outage and restoration management was interesting, if perhaps a bit unsettling -- namely that despite all those smart meters, customers remain the #1 source for outage info, whether that outage is storm-related or “blue sky,” as we say. More...
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Misread meter to blame for Decatur Utilities customer's $961 power bill shock

Aug 24 - McClatchy-Tribune Content Agency, LLC - Keith Clines The Decatur Daily, Ala. - Some Decatur Utilities customers are paying now for electricity use for which they should have been charged in June and July. More...

Results of auction set electricity cost higher

Aug 22 - McClatchy-Tribune Content Agency, LLC - Dan Gearino The Columbus Dispatch, Ohio - Auction results disclosed on Friday likely will lead to higher electricity bills for consumers a couple of years down the road and a boost in revenue for power-plant owners such as American Electric Power. More...

Simple switch equals savings

Aug 22 - McClatchy-Tribune Content Agency, LLC - Jeff Tucker The Pueblo Chieftain, Colo. - With a simple switch Pueblo County could stand to save $4,000 a month in electric bills. More...

Articles 

By John Cray
On: August 27, 2015
Summer is ending, and with Fall and Winter around the corner, one can't help but think back to the winter of 2014. more...
By Mia Papanicolaou
On: August 26, 2015
Florida municipal utility, the City of Tallahassee Utilities (CoT) customers are now enjoying the convenience of making payments directly from the body of emailed bill statements via Speedpay, a subsidiary of Western Union. more...
By Chuck Cordray
On: August 21, 2015
Many millennials aren't paying attention to their bills, according to a new survey. more...
By Prasanth Kumar
On: August 14, 2015
In the present day world of interconnected grids, processes and systems, we are seeing rapid changes in Utility industries and their stakeholder engagement landscapes. more...
By Vincent Palmieri
On: August 11, 2015
Every month, consumers receive their energy bills and like their cellphone, internet and cable bills, they automatically pay it. more...

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Part 3 of 3 - Driving a Better Utility Customer Experience with Analytics as a Service: Increasing Program Success with Predictive Analytics

Tuesday Sep 29, 2015 - 12:00 PM Eastern - Virtual Event

A Free Intelligent Utility Webinar Series: Tuesday, July 28 - Making the Most of Multichannel | Tuesday, August 18 - Responding to the Voice of the Customer | Tuesday, September 29 - Increasing Program Success with Predictive Analytics more...

Mobile Utility Summit 2015

Tuesday Sep 22, 2015 - Wednesday Sep 23, 2015 - Dallas, Texas

Insightful utility professionals know mobile technologies have the power to create workforce efficiencies, major cost savings and increased customer satisfaction. Now in its second year, Mobile Utility Summit has established itself as the premier event to gain actionable insights into more...

ENERGY BLOGS

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The Scoop on Homefield energy

By Mike Grimes - Are you ready to save $$ on your energy bill now? Did you know that your city opted for municipal aggregation more...
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Preventing a global representative democracy bubble explosion with electricity

By Jose Antonio Vanderhorst-Silverio - Please help in any way you can to help introduce the kind of direct democracy example that can be implemeted more...
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A proposal Spanish voter is not expecting but might love starting on electricity

By Jose Antonio Vanderhorst-Silverio -   The GMH post A proposal Spanish voter is not expecting but might love starting on electricity, starts as follows: more...
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Was the Smart Grid 2025 a transition scenario? Do we need a transformation scenario?

By Jose Antonio Vanderhorst-Silverio - Was the Smart Grid 2025 a transition scenario? Do we need a transformation scenario? is the IEEE Spectrum Smart Grid more...


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