Billing & Customer Care

Top Headlines

Protesters march against city billing policy

Sep 10 - McClatchy-Tribune Regional News - Bill Hand Sun Journal, New Bern, N.C. - "What was done was unjust." In a nutshell, Michelle Forbes' statement on the whole utility rates controversy in New Bern explains the point of Tuesday evening's march on city hall by the Citizens Against the City of New Bern Utilities Policy. More...

Protesters plan to march Tuesday against city's utilities billing policy

Sep 8 - McClatchy-Tribune Regional News - Eddie Fitzgerald Sun Journal, New Bern, N.C. - A new utilities billing policy approved by New Bern aldermen has prompted a protest march on City Hall. More...

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...
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E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...

SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Articles 

By Joyce Tam
On: September 15, 2014
The increased integration of machine to machine (M2M) technology is providing the field service industry with excellent opportunities to offer new services and increase revenue, while enhancing the overall quality of the customer experience. more...
By Tom Hulsebosch
On: September 4, 2014
Utilities face increasing pressure from stakeholders and communities to improve their financial performance and profitability by minimizing write-offs for uncollectible accounts. West Monroe Partners recently benchmarked clients to identify best practices used to improve utility more...
By Andres Carvallo
On: September 3, 2014
Smart Grid 3.0 (or SG3) is considered a user-centric power grid that allows end-users to hold an active participatory role in the network and potentially in the retail energy market. SG3 will have all the more...
By Gary Brooks
On: August 19, 2014
For decades, multi-facility organizations have struggled with the frustrating task of collecting data from their disparate utility providers. With all the talk about big data, going green, sustainability and reducing energy costs, you'd think it more...
By Alex Dzurick
On: August 4, 2014
In this world of rising fuel prices, climate change and environmental awareness, the energy sector is under pressure to be a catalyst for change. Sometimes it may feel like we’re being asked to be superheroes more...

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How Utilities Can Mitigate Collections Risk

Tuesday Sep 30, 2014 - 1:00 PM Eastern - Virtual Event

For any utility, managing collections risk effectively is vital to the business. At the center of this, is the customer who’s satisfaction level is impacted by bill payment requests, shut-offs and reconnects. How can utilities operate with less risk, adhere more...

Is Your Utility Part of Your Customer's "Digital Life?"

Thursday Oct 2, 2014 - 12:00 PM Eastern - Virtual Event

Utilities play an important role in a customer's life and yet they have not made the leap to be part of their customer's "digital life" - with an average of only 15% receiving their utility bills electronically. more...

8th Rocky Mountain Utility Efficiency Exchange

Wednesday Sep 24, 2014 - Friday Sep 26, 2014 - Aspen, Colorado - USA

Rocky Mountain Utility Efficiency Exchange (formerly Colorado Utility Efficiency Exchange) facilitates a networking and professional development conference for staff representatives of energy and water utilities serving Colorado and neighboring states who are responsible for developing and implementing customer programs related more...

ENERGY BLOGS

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Protect Your Eye with Lutein and Zeaxanthin

By Stanford Chemicals - In many lutein supplements the chief source of luteinis marigold flowers, however for zeaxanthin you can trust on red peppers. more...
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What Are The Benefits of Dihydromyricetin?

By Stanford Chemicals - Research findings show that Dihydromyricetin or DHM is an antidote for alcohol. This is because it diminishes the negative effects more...
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Workiva Announces Partnership with Urjanet to Automate Big Energy Data Collection

By Lauren Patrick -     Workiva, which has pioneered a cloud-based and mobile-enabled platform for enterprises to collaboratively compile, report and analyze critical business data more...
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Global Specialty Pulp And Paper Chemicals Market By Product (Basic, Functional) Share, Size By 2020

By Anurag Sharma - Download Free Request Sample [External Link] Global specialty pulp and paper chemicals market is expected to reach USD 25.71 billion by more...
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Introduction to Lutein

By Stanford Chemicals - Lutein is said to be a yellow-to-orange pigment mostly present in plants. Lutein is somehow related to vitamin A. Alpha more...


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