Billing & Customer Care

Top Headlines

Noranda woes could prompt changes in Missouri electric rates

Feb 5 - McClatchy-Tribune Content Agency, LLC - Jacob Barker St. Louis Post-Dispatch - It's anybody's guess whether Noranda Aluminum's smelter in southeastern Missouri will survive the winter. More...

Groups debate cost of TVA's power shift from coal to gas

Feb 5 - McClatchy-Tribune Content Agency, LLC - Dave Flessner Chattanooga Times Free Press, Tenn. - Closing TVA coal plants could push up electric rates in Tennessee by more than 20 percent over the next decade and leave power rates in the Tennessee Valley above the national average More...

OMU has 20 months to determine future

Feb 5 - McClatchy-Tribune Content Agency, LLC - Steve Vied Messenger-Inquirer, Owensboro, Ky. - Converting the coal-burning, 290-megawatt Unit 2 of the Elmer Smith Station power plant to natural gas operation or obtaining power through a partnership with a natural gas power plant somewhere else More...
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Black Hills back under the spotlight

Feb 6 - McClatchy-Tribune Content Agency, LLC - Peter Roper The Pueblo Chieftain, Colo. - Black Hills Energy will be back under the spotlight Monday when a coalition of Pueblo-area groups go to City Council's work session to report on the impact of electric rates on city residents and businesses. More...

Texas Electricity Regulators Won't Fix a $50 Million Mistake

Feb 04 - Houston Press (TX) - Hot weather and blasted a/c might be two factors influencing your utility bill. More...

FPL’s rate hike request — good or bad?

Feb 03 - Venice Gondolier Sun (FL) - In 2006, FPL reported an $802 million profit. In 2014 (the last full year reported), the state utility had a profit of $1.52 billion. That is almost a 100 percent increase in eight years. But, if you listen to FPL executives, that is not enough. More...

Articles 

By Vanessa Edmonds
On: February 5, 2016
In math the order of operations is an agreement to ensure that everyone gets the correct answer. Without the order of operations, one person might simplify 3 + 4 x 5 as 35 by adding more...
By Dr. Matthew Croucher
On: January 4, 2016
There is a growing trend within the utility industry to have customer satisfaction as an internal performance metric, which means, it is a tier metric that ties employee annual performance targets to customer satisfaction scores. more...
By Danielle Bender
On: December 31, 2015
There's no doubt about it, El Nino is coming fast. Climatologists have been monitoring and measuring a large 'blob' of warmer-than-normal ocean-water temperatures south of Alaska for the past few years, concluding we are likely more...
By Jeff Rambharack
On: December 28, 2015
The utility customer is squarely in the energy industry spotlight. Market, regulatory, and technology disruptions are giving customers unprecedented power to choose how they use their energy, when they use it, and who provides it. more...
By John Egan
On: December 18, 2015
The Washington Post has a great year-in- review/year-in-preview feature called "The In & Out List." Many media and consulting organizations write a year-end recap/prediction piece, but the Post's list is required reading for me, even more...

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How Analytics Can Drive Superior Customer Engagement and Improved Performance for Integrated Demand Response and Energy Efficiency Programs

Wednesday Feb 24, 2016 - 12:00 AM Eastern - Virtual Event

As utilities increasingly embrace Wi-Fi connected thermostats to implement integrated demand response and energy programs, it is important to sustainably engage customers. more...

TCPA: What Utilities Need to Know About the FCC Rulings

Wednesday Feb 24, 2016 - 2:00 PM Eastern - Webinar - ON24 Platform, VA - United States

It just got more expensive to dial the wrong number. In 2015, the FCC released a package of declaratory rulings under the Telephone Consumer Protection Act (TCPA) that changed the landscape for utility companies. The rulings provided clarity on how more...

ENERGY BLOGS

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Are soaring inequality, energy & climate change crisis due to "fair is foul and foul is fair"?

By Jose Antonio Vanderhorst-Silverio - Among all of the crisis being faced by people all over the world, soaring inequality, energy & climate change crisis more...
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As direct democracy shrink states, all Indignados of the world have a Golden Age they will love

By Jose Antonio Vanderhorst-Silverio - This is the "Fouuth update" of the post  World Economic Forum Davos 2016: Will #OWS and #15M love The Industrialist’s more...
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Has global society chosen to fail with the Paris Agreement developed under representative democracy?

By Jose Antonio Vanderhorst-Silverio -   This is the "Third update" of the post  World Economic Forum Davos 2016: Will #OWS and #15M love The more...
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Carolina déjà vu

By Jim Brumm - The 30 hours of snow, sleet, freezing rain and high winds that battered the Carolinas a week ago left nearly more...
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Global Prepaid Metering Market to grow at a CAGR of 11.3% during the period 2014-2019

By Arun Hegde - Market Study Report announces the addition of Global Prepaid Metering Market 2015-2019, by applications, end users, competitive landscape and geographies more...


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