Billing & Customer Care

Top Headlines

DWP watchdog urges changes in hiring rules, union influence at utility

Jul 2 - McClatchy-Tribune Content Agency, LLC - Emily Alpert Reyes Los Angeles Times - In the wake of the botched rollout of a new billing system at the Los Angeles Department of Water and Power, a new report says the city must make a host of changes. More...

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...
Customize Your News – Energy Central Professional
Click here to try it now!

E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...

SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

Articles 

By Chuck Cordray
On: June 25, 2015
Utility companies, like many others, face challenges when it comes to digital billing. Utilities have had tremendous success in processing electronic payments from consumers and in some cases, electronic payments average more than 70% of more...
By PJ Davis
On: June 16, 2015
There are lots of best practices out there for anyone trying to reach out to an audience using a webcasts platform. However, engaging with the utility industry via webcasts for over a decade has taught more...
By Charlie Hewitt
On: June 11, 2015
With the stroke of a pen, SB 573 will become law and effectively ban variable rate electricity contracts for Connecticut consumers. Legislators supporting the bill characterized variable rate plans as being deceptive and predatory with the more...
By Eric Leiserson
On: June 2, 2015
Beyond selfies, check-ins and photos of Sunday brunch, social media has evolved to be a helpful and useful marketing platform, which utilities can employ to encourage and promote e-bill adoption. more...
By Angela Sun
On: May 4, 2015
For some organizations, the days of manually entering utility bill data are over. These organizations have come to the realization that in this day and age, no successful business organization can truly grow with scale more...

ENERGY BLOGS

Blogger Photo

4th of July: Are you ready to take risks to help create the reward of the systemic civilization?

By Jose Antonio Vanderhorst-Silverio - Are you ready to take short term risks to help create the long term reward of the systemic civilization? is more...
Blogger Photo

Are we able to connect the energy dots looking backwards towards a Declaration of Interdependence?

By Jose Antonio Vanderhorst-Silverio - "You can't connect the dots looking forward; you can only connect them looking backwards. So you have to trust that more...
Blogger Photo

Clean Energy Leadership Institute Training Renewables Visionaries

By Mike Smith - The Clean Energy Leadership Institute (CELI) will hold its first-ever fundraiser #TrainWithSOL 5K to raise money for clean energy scholarship more...
Blogger Photo

Energy bill hikes are just around the corner as five fixed tariffs are soon to expire

By Kevin Burke - Homeowners must not be complacent about their gas and electricity bills just because it is the summer, a leading price more...
Blogger Photo

How much does Greece matter to the the world? Should the Electricity Pact be redesigned?

By Jose Antonio Vanderhorst-Silverio - This is the "Third update: How much does Greece matter to the 99.9%? As a starter, Should the Electricity Pact more...


Sponsored Content