Billing & Customer Care

Top Headlines

Be aware of Duke Energy scam

Highlands Today, Sebring, Fla. - Highlands County Sheriff's Office is investigating a scam alleging businesses have delinquent electric bills. More...

Rural utility customers could get help with bills, conservation

The Newberry Observer, S.C. - Agriculture Secretary Tom Vilsack announced a new program that will help rural residents conserve energy and save money on their utility bills. More...

Renewable Energy Credit customer rebates approved

- Oberlin Municipal Light and Power System customers will share about $2.2 million in rebates from the roughly $2.6 million profits earned by the utility from Renewable Energy Credits. More...
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Fellsmere businesses targeted by electric utility scam

- A recurring phone scam that targets utility customers threatened four businesses last week, police said. More...

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

Articles 

By John Egan
On: May 18, 2016
When I talk to media relations representatives at utilities, I often hear how difficult their jobs have become. Newspapers have closed. Dailies have become twice-weeklies. The news hole is shrinking. Veteran reporters who used to more...
By John Egan
On: April 15, 2016
Utility communicators and marketers are continually looking for new ways to engage in a meaningful and positive way with customers. How about showing movies on a Friday night? It isn't as far-fetched as you might more...
By John Egan
On: April 1, 2016
Tommie, the stadium beverage vendor, was right. It was hot, I was watching the New York Yankees play baseball, I was on vacation and my team was winning. Why not crack open a cold one? more...
By James Riley
On: March 18, 2016
For over twenty years the world has noticed that the way we do business has an impact on the planet. Today we know that the state of the planet affects the way we are doing more...
By George Fandos
On: February 19, 2016
Most industries target affluent segments or those showing future promise such as millennials, to increase wallet share, achieve higher retention rates and grow profits. more...

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By Jose Antonio Vanderhorst-Silverio - The whole title is "Is Bill Gates’ darker side ‘Energy Miracle,’ a brighter side institutional innovation under Great Capitalism?," which more...
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