Billing & Customer Care

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Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...
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SAIC Provides Smart Grid as a Service Offering to United Power

SAIC (Science Applications International Corporation) - Science Applications International Corporation (SAIC) [NYSE: SAI] was awarded a 10 year contract by United Power for a 10,000 meter pilot project of advanced metering infrastructure solutions and implementation of SAIC's Smart Grid as a Service (SGS) offering. more...

Aclara to Deploy Integrated Consumer Engagement and Demand Response Solutions at Fort Collins Utilities

Aclara Power-Line Systems (TWACS Technology) - Aclara, a leader in intelligent infrastructure technologies for utilities and part of the Utility Solutions Group of ESCO Technologies Inc. more...

More utilities offering smart meter data-derived usage information to customers

Chartwell Inc. - As utilities continue to roll out smart meters across North America, the possibilities of data-driven services continue to increase. more...

Articles 

By John Egan
On: May 18, 2016
When I talk to media relations representatives at utilities, I often hear how difficult their jobs have become. Newspapers have closed. Dailies have become twice-weeklies. The news hole is shrinking. Veteran reporters who used to more...
By John Egan
On: April 15, 2016
Utility communicators and marketers are continually looking for new ways to engage in a meaningful and positive way with customers. How about showing movies on a Friday night? It isn't as far-fetched as you might more...
By John Egan
On: April 1, 2016
Tommie, the stadium beverage vendor, was right. It was hot, I was watching the New York Yankees play baseball, I was on vacation and my team was winning. Why not crack open a cold one? more...
By James Riley
On: March 18, 2016
For over twenty years the world has noticed that the way we do business has an impact on the planet. Today we know that the state of the planet affects the way we are doing more...
By George Fandos
On: February 19, 2016
Most industries target affluent segments or those showing future promise such as millennials, to increase wallet share, achieve higher retention rates and grow profits. more...

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Is Bill Gates’ darker side ‘Energy Miracle,’ a brighter side institutional innovation?

By Jose Antonio Vanderhorst-Silverio - The whole title is "Is Bill Gates’ darker side ‘Energy Miracle,’ a brighter side institutional innovation under Great Capitalism?," which more...
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Can energy, information, and transportation mutually reinforcing each other to lift all boats?

By Jose Antonio Vanderhorst-Silverio - Please consider the GMH post World Economic Forum Davos 2016: Will #OWS and #15M love The Industrialist’s Dilemma?, to address more...

Global Electric Pumps Industry 2016 Market Research Report

By Peng Liu - Global Electric Pumps Market Research Report 2016 -Market Size and Forecast [External Link] has announced the addition of the "Global Electric more...

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By Peng Liu - Consistent with our stated policy of making available the best research material from across the globe to our ever-growing list more...

Marketing Demand Response after the Supreme Court’s FERC Decision

By Denis DuBois - If you're in the demand response business, congratulations. The cloud of uncertainty about demand response is lifting. You will be more...


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