Billing & Customer Care

Top Headlines

Avista reaches settlement agreement for base retail rates

Jul 22, 2014 -- MarketLine - Avista Corp., an energy company involved in the production, transmission and distribution of electricity, and all other participating parties have reached a settlement agreement that, if approved by the Idaho Public Utilities Commission, or IPUC, would keep base retail rates unchanged through December 31, 2015. More...

CPS Energy's Commercial Energy Calculator From Apogee Helps Businesses Run the Numbers and Keep the Savings

Jul 22 - GlobeNewswire - CPS Energy, the nation's largest municipally owned natural gas and electric company, has launched a new online energy calculator to help its business customers pinpoint ways to cut energy use and costs in their facilities. More...

Duke Energy Carolinas slips in customer survey

Jul 18 - McClatchy-Tribune Regional News - Bruce Henderson The Charlotte Observer - Duke Energy Carolinas, which serves the Charlotte region, slipped in this year's J.D. More...
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PPL ranks No. 1 in customer service survey

Jul 17 - McClatchy-Tribune Regional News - Sam Kennedy The Morning Call (Allentown, Pa.) - Customers ranked Allentown-based PPL Electric Utilities No. More...

J.D. Power lauds Duquesne Light, West Penn Power for customer service

Jul 16 - McClatchy-Tribune Regional News - Michael Sanserino Pittsburgh Post-Gazette - Duquesne Light and West Penn Power are among the best electric utilities in the region in handling customer service, according to a report released today by J.D. More...

Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

Articles 

By Dinesh Rajan
On: July 1, 2014
Competitive Electricity retailers better start taking a leaf from the mobile service provider's book on churn management. Customers living in a world where they can get a free handset and $50 cash back for signing more...
By Sarah Battaglia
On: June 20, 2014
When trying to decipher the label on a box of light bulbs, you could become so frustrated your teeth start to grind and your eyes begin to protrude. If you're new to the lighting labels, more...
By Dr. Dale Skeen
On: June 9, 2014
In an increasingly competitive and complex business environment, energy companies are looking for ways to better manage multiple systems and touch points to provide exceptional service to both current and prospective customers. They need better more...
By Sarah Battaglia
On: April 24, 2014
You're familiar with the situation. You go to the store to replace a couple light bulbs that burnt out and you're faced with an entire aisle of options: incandescents, LEDs, CFLs, halogens. Which one do more...
By Sarah Battaglia
On: April 8, 2014
You've seen it all over websites, you've heard it on the news, and you've even read it in some magazines. Lowering your thermostat will save you money. Everybody knows that. But what if we told more...

ENERGY BLOGS

Global Fuel Cell Market to Reach 664.5 MW by 2020: Grand View Research, Inc

By Andrew gvr - Global fuel cell capacity is expected to reach 664.5 MW by 2020, growing at a CAGR of 22.6% from 2014 more...

Global Wind Power Market- Industry Analysis, Trends and Forecast to 2020 by Grand View Resea

By Andrew gvr - The global cumulative installed capacity for wind power is expected to reach 760.35 GW by 2020, according to a new more...

Global Aerospace Plastics Market- Industry Analysis, Trends and Forecast to 2020 by Grand View Resea

By Andrew gvr - The global market for aerospace plastics is expected to reach USD 13.48 billion by 2020, according to a new study more...
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Editorial Privilege

By Joel Gilbert - The recent crash of a Malaysian jet liner brings the politics and editorial control of the press into clear focus.  more...
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Australia fires a shot that will be heard around the world

By Joel Gilbert - Australia fires a shot that will definitely be heard around the world [External Link] more...


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