Billing & Customer Care

Top Headlines

DTE Energy improves customer satisfaction; now second-highest rank in Midwest Large Segment

Jul 29 - Energy Weekly News By a News Reporter-Staff News Editor - DTE Energy announced it ranks among the top electric companies for residential customer satisfaction by J.D. More...

Pennsylvania electricity market grows as customer base shrinks, report finds

Jul 29 - McClatchy-Tribune Content Agency, LLC - Daniel Moore Pittsburgh Post-Gazette - Customers who choose to shop for the source of their electricity in Pennsylvania are increasingly entering a vibrant market of competitors, according to an annual report that ranks states with deregulated energy markets. More...

When turning a blind eye falls flat: the value of a more transparent customer relationship

July 23, 2015 Swap Shah - According to a recent study by Duke University, utility customers who use automatic bill pay services consume significantly more energy than those who manually pay their monthly bill after reviewing a statement. More...
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Ethisphere Institute names ABB as one of the world's most ethical companies

ABB Inc. - ABB, the power and automation technology group, was named by the Ethisphere Institute, a leading international organization dedicated to best practices in business ethics, to its 2013 list of the world's most ethical companies. more...

E Source Announces Top Utilities in Midsize Business Customer Satisfaction

E Source Companies, LLC - The E Source Midsize Business Gap and Priority Benchmark 2012 revealed that customer service issues are nearly as important to midsize businesses as low energy prices and having a reliable supply of energy. more...

E Source Announces Top Utility Business Websites

E Source Companies, LLC - According to the latest E Source benchmark study, the top-rated U.S. more...

Articles 

By Todd Haycock
On: July 17, 2015
Research conducted by the U.S. Postal Service (USPS) Office of Inspector General (OIG) and consulting firm InfoTrends reveals a majority of utility customers still prefer to receive paper bills through the mail. more...
By Chuck Cordray
On: June 25, 2015
Utility companies, like many others, face challenges when it comes to digital billing. Utilities have had tremendous success in processing electronic payments from consumers and in some cases, electronic payments average more than 70% of more...
By PJ Davis
On: June 16, 2015
There are lots of best practices out there for anyone trying to reach out to an audience using a webcasts platform. However, engaging with the utility industry via webcasts for over a decade has taught more...
By Charlie Hewitt
On: June 11, 2015
With the stroke of a pen, SB 573 will become law and effectively ban variable rate electricity contracts for Connecticut consumers. Legislators supporting the bill characterized variable rate plans as being deceptive and predatory with the more...
By Eric Leiserson
On: June 2, 2015
Beyond selfies, check-ins and photos of Sunday brunch, social media has evolved to be a helpful and useful marketing platform, which utilities can employ to encourage and promote e-bill adoption. more...

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Part 2 of 3 - Driving a Better Utility Customer Experience with Analytics as a Service: Responding to the Voice of the Customer

Tuesday Aug 18, 2015 - 12:00 PM Eastern - Virtual Event

A Free Intelligent Utility Webinar Series: Tuesday, July 28 - Making the Most of Multichannel | Tuesday, August 18 - Responding to the Voice of the Customer | Tuesday, September 29 - Increasing Program Success with Predictive Analytics more...

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Just like the Haiti's Energy Roadmap, is the DR Energy Roadmap truly Sustainable?

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Solar Energy Continues to Become More Affordable

By JK Mechanical - Solar energy has always been a great option for the environment, but it has recently become a desirable choice for more...


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