Regional Utility Company - Service Transaction Fee Paid By Biller (Non-Absorbed)

Published By Fiserv

• Published March 2009
• 4 Page(s)

This large utility client serves 1.1 million electric consumers and over 600,000 gas consumers over a 2300 square-lmile area. This company has received several accolades as well as substantial press and analyst coverage of the improvements made to their customer support tools and processes over the last several years. The information in this case study was culled from several public sources describing the improvements that included the implementation of the BillMatrix service.