Case Studies

1-10 of 38 items listed

Visa Bill Payment Case Study: DTE Energy

Visa

Published: July 29, 2011

DTE Energy, a Detroit-based utility company, made a decision in March 2009 to no longer charge its customers a convenience fee to pay their utility bill with a payment card. The business case for doing so was supported by increased revenues collected, reduced cost of bill presentment and strengthened customer relationships by providing a convenient and easy way to pay. Read the full Case Study to learn more.

AEP has significantly reduced customer service resolution time on account disputes from three days to one

WAUSAU Financial Systems

Published: June 13, 2011

Learn how American Electric Power has reduced customer resolution time from three days to one.

Striata Case Study - CPS Energy

Published: May 05, 2008

E.ON Case Study

Published: June 06, 2009

Striata Case Study - IREA

Published: August 08, 2009

Regional Utility Company - Service Transaction Fee Paid By Biller (Non-Absorbed)

Published: March 03, 2009

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PSE&G Exceeds Business Case with UtiliWorks from WAUSAU Financial Systems

Published: June 02, 2009

Brushy Creek Successfully Integrates Utility Billing and Accounting

Published: May 05, 2009

Striata Case Study - Whitby Hydro

Published: January 01, 2009

MITEM Case Study - American Electric Power

Published: July 15, 2006

1-10 of 38 items listed

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Conferences / Shows

3rd Annual Utility Customer Experience Management Conference

Wednesday Feb 8, 2012 - Friday Feb 10, 2012 - San Antonio, TX - United States

The 3rd Annual Utility Customer Experience Management Conference will be a three day, industry focused event, specific to those within Customer Service, Customer Relations, Customer Communications and Credit and Collections. more...

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