Western Union is offering a free mobile terms and acronyms cheat sheet, based on the most important terminology that you're likely to encounter today. So you can focus on the mobile solutions that you truly need - not just the definitions that you require.

Are you confident that your payment partner is helping you create the most value from your payment strategy? Western Union surveyed clients, partners, consultants, and experts to deliver these 101 questions to ask present or potential payment providers.

Today's Billing and Receivable Managers must prepare for the rapid move to Smart Money and Smart Metering in the Utilities market.

This handbook summarizes the complete EBPP spectrum, examining how Smart Metering is set to impact Utility Billing & Smart Money Collection; including text alerts, billing and payment authorization plus pre-paid accounts and other new innovations set to reshape today’s payment landscape.

Utilities across the U.S. are spearheading innovative programs designed to reduce energy consumption and help consumers budget their expenses. While such programs as Smart Meter, Demand Response, Budget Bill, Low Income Assistance, and others could transform the way utilities serve their communities, educating customers about the programs and getting them on board is proving to be a major hurdle.

Varolii surveyed 25 select executives from utilities across the country for the 2010 Utility Program Enrollment Strategies Survey. This survey identifies which programs they’re currently running and the specific challenges they face in getting customers enrolled.

DTE Energy, a Detroit-based utility company, made a decision in March 2009 to no longer charge its customers a convenience fee to pay their utility bill with a payment card. The business case for doing so was supported by increased revenues collected, reduced cost of bill presentment and strengthened customer relationships by providing a convenient and easy way to pay. Read the full Case Study to learn more.

Learn how American Electric Power has reduced customer resolution time from three days to one.