Oncor Reinforces Commitment to Texas with New, Multi-Million Dollar Vertex Agreement

Oncor Electric Delivery - 12.11.2009

Today, Oncor signed a 5-year agreement with Vertex Business Services to manage two Oncor contact centers in Texas. Oncor responds to more than 3 million calls and written inquiries annually on behalf of every retail electric provider operating in its service area.

Richardson, Texas-based Vertex North America will operate an existing center in Waco and provide services from a new location in Corinth. The transition will begin immediately and will be complete by Feb. 1 in both locations. Vertex will employ 143 people to start.

“Oncor believes in supporting the communities we serve and delivering superior customer service. Our priority when we began negotiating this agreement was to keep jobs in Texas and to improve our service capability. We've achieved both goals with this contract,” Oncor Senior Vice President of Business Operations Brenda Jackson said. “Retaining jobs is an important piece of good news in these difficult economic times.”

A third Oncor location in Palestine that handles revenue-related contacts will remain in operation and continue supporting other Oncor functions.

“Oncor believes that being able to request assistance from fellow Texans is a real positive,” Jackson said. “Vertex understood and shared our commitment to staying in-state. Our agreement also calls for the introduction of new technologies to help consumers communicate with us.”

Dan Sullivan, Managing Director, Utilities, Vertex North America said: “We are delighted to have this opportunity to partner with Oncor to bring reliable and innovative service to their customers. We look forward to the opportunities ahead as Oncor leads the way in an exciting and rapidly changing utilities industry.”

About Oncor:

Oncor Electric Delivery Company LLC (“Oncor”) is a regulated electricity distribution and transmission business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor operates the largest distribution and transmission system in Texas, delivering power to approximately 3 million homes and businesses and operating approximately 117,000 miles of transmission and distribution lines in Texas. While Oncor is owned by a limited number of investors (including majority owner, Energy Future Holdings Corp.), Oncoris managed by its Board of Directors, which iscomprised of a majority of independent directors.

About Vertex: Vertex employs over 8,000 people on three continents across 70 locations, delivering solutions to a wide range of clients 24/7 and supporting 45 million consumers

InNorth America, there are more than 2,500 dedicated professionals based in 18 Centers of Excellence serving more than 23 million consumers for 70 electric, gas and water clients

Vertex is rated by The Black Book of Outsourcing (a Datamonitor Group Company) as the number one global provider of Utilities BPO services Our global operations involve the annual processing of 28 million payment transactions valued at $2.8 billion and the handling of 20 million inbound calls, as well as the printing and distribution of 45million documents and the processing of 2.7 million items of incoming mail

We provide a wide range of transformational service solutions to deliver successful outcomes for our clients in the areas of:

= BPO & Customer Management Outsourcing
- IT Applications, Services and Products
- Consulting and Transformation
- Debt Management and Special Servicing
- Decision Sciences

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Carol Peters
214-356-9983

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