News & Announcements

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Terasen Gas receives approval to establish in-house customer care services

Terasen Energy Services - Terasen Gas has received approval from the British Columbia Utilities Commission (BCUC) to move to an in-house customer care operating model effective January 2012. more...

House Voice on Energy Independence and Global Warming to Make Case for 2010 Action on Energy and Climate Change

Energy Central - Energy Central, the leading resource in the global power industry for news, events, databases, insight and analysis, announced today that legislative heavyweight on energy issues, Representative Ed Markey, D-Mass., will meet with industry leaders at the EnergyBiz Leadership Forum in Washington D.C., February 28 - March 2, 2010. more...

Three System Innovators Clients Go Live with iNovah

System Innovators - System Innovators announced the successful implementations of three West Coast clients: City of Spokane, Modesto Irrigation District and California Department of Insurance (CDI). more...

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Power Industry Speaks Out On Impending Energy Legislation

Energy Central - Congress is set to possibly adopt the most sweeping environmental and energy law in generations to address issues such as energy efficiency, renewables development and carbon emissions. more...

Aclara Software Client Advisory Board Formed to Strengthen Relationships with Utilities

Aclara Software - The Aclara Software(R) Client Advisory Board, a strategic partnership between senior-level utility industry executives and the management team of Aclara Software Inc., one of the Aclara-brand companies of ESCO Technologies Inc. more...

PRWT SERVICES, INC. AND MORGAN TECHNOLOGIES JOIN FORCES TO OFFER A SMARTER, LABOR SAVING, AND MORE EFFECTIVE WAY TO BILL MULTI-ACCOUNT CUSTOMERS

PRWT Services, Inc. - PRWT Services, Inc. and Morgan Technologies today announced that they have formed a partnership designed to offer utility providers and commercial companies a cost effective, online paperless bill presentment and payment solution tailored for multi-account commercial, industrial and government customers. The UtilityPayOK solution delivers value to utility providers and customers alike by simplifying meter to payment reconciliation; reducing summary bill administration costs; and maximizing customer satisfaction. more...

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Enersource Hydro Mississauga Deploys Oracle Utilities Customer Care and Billing to Help Meet Smart Metering Requirements

Oracle - Enersource Hydro Mississauga (EHM) recently replaced its legacy customer information system (CIS) with Oracle Utilities Customer Care and Billing to improve customer satisfaction and help comply with its soon-to-be-implemented Time-of-Use (TOU) billing requirements. more...

Global Partners LP Selects EnSite Safari Suite as Energy Management Software Solution

EnSite, Inc. - EnSite Incorporated, a leading provider of software solutions and transaction management services for energy companies and service providers, announces that Global Partners LP has selected EnSite’s Safari Suite® system for account management, billing and customer care for natural gas end users in New England and New York. more...

Xcel Energy and GridPoint deploy Next-Generation Home Energy Management Solution

GridPoint, Inc. - Xcel Energy and GridPoint, Inc., today announced that 1.4 million residential Colorado utility customers now have access to the My Account site on www.xcelenergy.com using GridPoint’s recently released home energy management solution. more...

CON EDISON LAUNCHES MOBILE CONVENIENCE

Con Edison - New Yorkers are always on the go and the No. 1 thing they crave is convenience. To make life easier for Gothamites, Con Edison is launching a new and improved mobile version of the company’s Web site. Armed with their phone, BlackBerry or iPhone, customers can pay their bills, submit a meter reading, or update account information. more...

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White Papers:

Electronic Bill Presentment and Payment - The Gateway to One-on-one Customer Relationships

Slash your bill delivery costs by 48% or more

The Value of Billing Tranformation in an Economic Downturn

Case Studies:

Striata Case Study - CPS Energy

E.ON Case Study

Striata Case Study - IREA

Research Reports:

Billing and Payment Profiles & Best Practices 2007

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