Latest News & Announcements

'Estimated' utility usage throws up 'red flags' for residents
Feb 4 - McClatchy-Tribune Regional News - Vickie Moss The Ottawa Herald, Kan. - Carol Cain, Ottawa, is going to be watching her city utility bill a little more closely from now on. More...
Power Industry Speaks Out On Impending Energy Legislation
Energy Central - Congress is set to possibly adopt the most sweeping environmental and energy law in generations to address issues such as energy efficiency, renewables development and carbon emissions. more...
Overpowering light bills coming due after January's big chill
Feb 2 - McClatchy-Tribune Regional News - K.J. Williams Star-News, Wilmington, N.C. - This year's string of unusually chilly days and nights has sent customers' residential electric bills soaring, sometimes doubling and tripling the average bills, power company officials say. More...
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Aclara Software Client Advisory Board Formed to Strengthen Relationships with Utilities
Aclara Software - The Aclara Software(R) Client Advisory Board, a strategic partnership between senior-level utility industry executives and the management team of Aclara Software Inc., one of the Aclara-brand companies of ESCO Technologies Inc. more...
PRWT SERVICES, INC. AND MORGAN TECHNOLOGIES JOIN FORCES TO OFFER A SMARTER, LABOR SAVING, AND MORE EFFECTIVE WAY TO BILL MULTI-ACCOUNT CUSTOMERS
PRWT Services, Inc. - PRWT Services, Inc. and Morgan Technologies today announced that they have formed a partnership designed to offer utility providers and commercial companies a cost effective, online paperless bill presentment and payment solution tailored for multi-account commercial, industrial and government customers. The UtilityPayOK solution delivers value to utility providers and customers alike by simplifying meter to payment reconciliation; reducing summary bill administration costs; and maximizing customer satisfaction. more...
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ENERGY BLOGS

Regressive meters

Blogger Photo By Chavdar Azarov - Regressive meters Every building, facility and house has own EE – energy equivalent at its recognition and soon after that more...

Some answers will emerge, probably soon: New Year’s predictions

Blogger Photo By Warren Causey - If you happened to have read my column in the Intelligent Utility Daily last week (actually, I just realized it more...

How To make things look complicated

By Alok Misra - [External Link] The article comng out of Software companies are atrocious at best and devoid of practices in Power sector. They more...

Strategy & Roadmap for Business & IT Transformation

Blogger Photo By Tony Giroti - OK... so let's first describe what is Strategy and Roadmap before we discuss building one for Smart Grid or any more...

Still not very stimulating, but that likely will come in bureaucratic time

Blogger Photo By Warren Causey - As most people are well aware, it’s very hard to get any reliable, up-to-date information out of Washington these days more...
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Articles

Buying Energy Commodity - It's as Simple as Usage and Price

By Peter Noland
All buying and selling of an energy commodity (natural gas and electricity) by both end-user customers and their energy suppliers, involves a simultaneous look and interpretation of only two variables: energy usage and energy price. more...
Filed Under Billing & Customer Care

Self-Service Payment: Take the Money

By Maggie Boys
Residential customers want to give you their money. That's the good news. The bad news is utilities are making it hard for customers to hand it over. Research conducted in 2009 by E Source shows more...
Filed Under Billing & Customer Care

Utilities Reap Greater Cost Efficiencies and Consumer Relationships Through Fully Integrated Electronic Payment & Billing

By Robert Craig
Smart grids, remote meter reading -- these are exciting times for new technology in the utility industry. But while some of these major core services are being rapidly reengineered there is one regular activity in more...
Filed Under Billing & Customer Care

Prepaid Programs: The Answer to Write-Offs, Bad Debts, and Debt Collection

By Jeffrey Severs
Prepaid programs are taking the utility industry by storm. Once accused of preying on low-income households by forcing them to choose non-traditional billing methods, optional prepaid programs have rapidly grown in popularity in recent years, more...
Filed Under Billing & Customer Care

Growing Consumer Preference for Electronic Payments Drives Benefits for the Utility Industry

By Steve Carnevale
For utility companies, electronic payment programs -- which include card acceptance and online bill payments -- offer the ability to streamline billing operations, enhance customer satisfaction and stay competitive in a constantly evolving marketplace. more...
Filed Under Billing & Customer Care
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