Latest News & Announcements

Ameren Illinois Reaches Out to Customers With Payment Plans, Assistance Programs
PEORIA, Ill., March 15 /PRNewswire/ - Ameren Illinois (AmerenCIPS, AmerenCILCO, AmerenIP) is reaching out to residential customers with past due account balances to help them take advantage of payment plans as well as Illinois utility rate relief programs. More...
City of Rocky Mount selects Harris Advanced Utility Systems
Harris Computer Systems - Harris Computer Systems ("Harris") is proud to announce that the City of Rocky Mount, North Carolina has selected Advanced Utility Systems' CIS Infinity to replace its legacy Customer Information System (CIS). more...
Terasen Gas receives approval to establish in-house customer care services
Terasen Energy Services - Terasen Gas has received approval from the British Columbia Utilities Commission (BCUC) to move to an in-house customer care operating model effective January 2012. more...
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House Voice on Energy Independence and Global Warming to Make Case for 2010 Action on Energy and Climate Change
Energy Central - Energy Central, the leading resource in the global power industry for news, events, databases, insight and analysis, announced today that legislative heavyweight on energy issues, Representative Ed Markey, D-Mass., will meet with industry leaders at the EnergyBiz Leadership Forum in Washington D.C., February 28 - March 2, 2010. more...
Three System Innovators Clients Go Live with iNovah
System Innovators - System Innovators announced the successful implementations of three West Coast clients: City of Spokane, Modesto Irrigation District and California Department of Insurance (CDI). more...
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ENERGY BLOGS

Economic and Environmental Impact of Abu Dhabi US$1billion CO2 capture and storage Project

Blogger Photo By Shehu Khaleel - UAE has one of the highest per capita carbon emission rates in the world given its massive use of fossil more...

Regressive meters

Blogger Photo By Chavdar Azarov - Regressive meters Every building, facility and house has own EE – energy equivalent at its recognition and soon after that more...

Some answers will emerge, probably soon: New Year’s predictions

Blogger Photo By Warren Causey - If you happened to have read my column in the Intelligent Utility Daily last week (actually, I just realized it more...

How To make things look complicated

By Alok Misra - [External Link] The article comng out of Software companies are atrocious at best and devoid of practices in Power sector. They more...

Strategy & Roadmap for Business & IT Transformation

Blogger Photo By Tony Giroti - OK... so let's first describe what is Strategy and Roadmap before we discuss building one for Smart Grid or any more...
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Articles

Buying Energy Commodity - It's as Simple as Usage and Price

By Peter Noland
All buying and selling of an energy commodity (natural gas and electricity) by both end-user customers and their energy suppliers, involves a simultaneous look and interpretation of only two variables: energy usage and energy price. more...
Filed Under Billing & Customer Care

Self-Service Payment: Take the Money

By Maggie Boys
Residential customers want to give you their money. That's the good news. The bad news is utilities are making it hard for customers to hand it over. Research conducted in 2009 by E Source shows more...
Filed Under Billing & Customer Care

Utilities Reap Greater Cost Efficiencies and Consumer Relationships Through Fully Integrated Electronic Payment & Billing

By Robert Craig
Smart grids, remote meter reading -- these are exciting times for new technology in the utility industry. But while some of these major core services are being rapidly reengineered there is one regular activity in more...
Filed Under Billing & Customer Care

Prepaid Programs: The Answer to Write-Offs, Bad Debts, and Debt Collection

By Jeffrey Severs
Prepaid programs are taking the utility industry by storm. Once accused of preying on low-income households by forcing them to choose non-traditional billing methods, optional prepaid programs have rapidly grown in popularity in recent years, more...
Filed Under Billing & Customer Care

Growing Consumer Preference for Electronic Payments Drives Benefits for the Utility Industry

By Steve Carnevale
For utility companies, electronic payment programs -- which include card acceptance and online bill payments -- offer the ability to streamline billing operations, enhance customer satisfaction and stay competitive in a constantly evolving marketplace. more...
Filed Under Billing & Customer Care
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