Latest News & Announcements

Lawson Software Partners with Advanced Utilities Systems
Lawson - Lawson Software (Nasdaq: LWSN) today announced a new partnership with Advanced Utilities Systems (Advanced). more...
RWE relies on EnergyICT for its B2B energy supply activities in Belgium
EnergyICT Inc. - RWE decided to start B2B energy supply activities in Belgium in mid 2009, through its sister company RWE Energy Belgium. more...
NorthStar continues expansion in the State of Washington with Selection by Douglas County PUD
Harris Computer Systems - NorthStar Utilities Solutions, a division of Harris Computer Systems, announced today that Douglas County Public Utility District No. more...
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Survey: Challenges in Payment Area Emerge As Smart Grids Take Shape
WAUSAU Financial Systems, Inc. - Impacts of a difficult economy. Increased regulation. Consumers demanding many more payment options. Aging IT resources. Uncertainty about what smart grids will bring. more...
Milsoft and Exceleron Software Provide Pre Paid Electric Service Options to Central Electric EMC
Milsoft Utility Solutions, Inc. - Milsoft Utility Solutions, an industry leader in engineering analysis, outage management, interactive voice response, geospatial information systems and field engineering solutions, announced today that it has successfully interfaced its PORCHE Interactive Voice Response (IVR) system with Exceleron Software’s Pre-paid Account Management System (PAMS.) Deployed at Central Electric Membership Corporation in Sanford, North Carolina, customers who elect (or are required) to use pre-paid as a payment method can also now utilize the automated PORCHE IVR system to retrieve account balances and make payments using credit cards or e-checks. more...
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ENERGY BLOGS

Intelligence for the Utility as Well as the Grid

Blogger Photo By Bart Thielbar - What comes first – the smart meter or the ability to capture and effectively utilize the information available from the more...

Gems from Silicon Valley and GreenBeat 2009

Blogger Photo By Kate Rowland - Today’s GreenBeat 2009 conference in San Mateo, California, brought together venture capitalists, analysts, electric utility executives and smart grid solutions more...

Has Smart Metering hit the first speed bump in US?

Blogger Photo By Warren Causey - The headline above actually was written by Vijayasekar Rajsekar, senior project engineer at AREVA T&D, Redmond, WA, on Linkedin, another more...

Caves can be decorated nicely, but there probably aren’t enough to go around

Blogger Photo By Warren Causey - There is a fascinating press release out of California (where else) that is headlined: “Arresting new think tank study concludes: more...

Lots of work to do on smart grid; it’s expensive and some things haven’t yet been invented.

Blogger Photo By Warren Causey - The “smart grid” or “Intelligent Utility”, which is receiving a tremendous amount of press and promotion from the federal government more...
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Articles

Self-Service Payment: Take the Money

By Maggie Boys
Residential customers want to give you their money. That's the good news. The bad news is utilities are making it hard for customers to hand it over. Research conducted in 2009 by E Source shows more...
Filed Under Billing & Bill Payment

Utilities Reap Greater Cost Efficiencies and Consumer Relationships Through Fully Integrated Electronic Payment & Billing

By Robert Craig
Smart grids, remote meter reading -- these are exciting times for new technology in the utility industry. But while some of these major core services are being rapidly reengineered there is one regular activity in more...
Filed Under Billing & Bill Payment

Prepaid Programs: The Answer to Write-Offs, Bad Debts, and Debt Collection

By Jeffrey Severs
Prepaid programs are taking the utility industry by storm. Once accused of preying on low-income households by forcing them to choose non-traditional billing methods, optional prepaid programs have rapidly grown in popularity in recent years, more...
Filed Under Billing & Bill Payment

Growing Consumer Preference for Electronic Payments Drives Benefits for the Utility Industry

By Steve Carnevale
For utility companies, electronic payment programs -- which include card acceptance and online bill payments -- offer the ability to streamline billing operations, enhance customer satisfaction and stay competitive in a constantly evolving marketplace. more...
Filed Under Billing & Bill Payment

Developing a Customer Value Transformation Roadmap

By Jasmeet Anand
Historically, utility customers have had limited interactions with their electric and gas utilities, except to start or stop service, report outages, and pay bills or resolve billing questions. The situation is changing as the result more...
Filed Under Billing & Bill Payment
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