Management In Real Life: Improving Performance: The Five-Step Plan
By Kevin Herring - When we go to a doctor for a health problem, the doctor will ask a few questions, poke us where it hurts, and often write more...Filed under: Human Resourcess
Doing More With Less: Paying for Performance in the New Economic Reality
By Lori Wisper - The "great recession" of 2008-2009 has resulted in unprecedented cost-cutting actions for most organizations - especially cuts related to compensation. The issue of how economic more...Filed under: Human Resourcess
Meeting the Energy Needs of Large Business Customers: Results from a large market research study
By Chad Garrett - Large businesses are sophisticated energy consumers and they expect a correspondingly high level of service from their energy providers. Utility account representatives know that providing more...Filed under: Billing & Customer Care
Nurturing a New Manager
By John Reed - Executive coaching creates opportunities to work with senior leaders who present an interesting mix of strengths, experience and opportunities for development. Quite different -- but more...Filed under: Human Resourcess
Improve Business Customer Satisfaction with Strategic Planning
By Sarah Weldon - Creating strategic account plans is considered an account management best practice for businesses in any industry. Yet results from the 2009 E Source Account Management more...Filed under: Billing & Customer Care







