Smart Utility and Meter-to-Cash Study

Published By CSC (Computer Sciences Corporation)

• By Ji l l Feblowitz, Marcus Torchia
• Published September 2010
• 4 Page(s)

Significant investments in information and communications technologies, new products and services, and physical infrastructure position utilities to improve service reliability, drive bottom-line profitability, and create new revenue centers. While regional investment focus differs, utilities maintain operational efficiency and improving the customer experience as key investment drivers.

However, utilities are underprepared to accomplish these smart grid goals due to challenges with project implementation and business process change.

As projects move from strategic planning to smart grid implementation, it becomes evident that utilities need to place greater emphasis on enterprise architecture, data management, security assurance, and managing network communications performance.

IDC Energy Insights conducted interviews with utility senior management who have responsibility for customer operations, smart grid, and information technologies. These interviews formed the primary research base for CSC's Smart Utility and Meter to Cash initiative. Interviews were conducted with 18 executives in Australia, China, the United Kingdom and the United States.

Download the executive summary now to learn about key findings.