2008 CS PowerHitters Interviews

Published By Utilipoint International

• Published May 2008
• 116 Page(s)

In recent years, the utility sector has done a good job of refocusing on its core utility businesses. As utilities continue to focus on the core utility business, methods to improve customer service are increasingly being devised and implemented. Utilities are attempting new ideas and using technological innovations to ensure that customers are satisfied. To provide a better understanding of the utility marketplace for customer service solutions, UtiliPoint® recently conducted interviews with executives from some of the leading vendors in the utility customer service sector. This compilation of interviews marks the eighth annual collection of this type. As always, the interviews provide interesting insights about where the customer service sector is headed, and how companies intend to address current market challenges.