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Big Data and Analytics Powering Better Efficiencies and Service for Utilities
The proliferation of smart meters and sensors, as well as new channels for customer interaction, have provided utilities with unprecedented access to data from the grid and from their customers. The challenge that utilities now face is how to take advantage of that data to create value for the business. Fortunately, advances in technology, such as in-memory analytics, have made it possible to quickly gain intelligence from large volumes and a variety of data types. Areas where analytics can provide value for operations and customer relations are emerging, along with some best practices in assembling an analytics approach.
Let's Get Social: Best Practices in Utility Outage Communications
Let's Get Social: Best Practices in Utility Outage Communications Utility outages are inevitable. And how utilities communicate with customers who are impacted by an outage can be a relatively positive or an incredibly negative experience. With a strategic and proactive social media plan, utilities can improve real-time, two-way communications with customers and entire communities, and can even gain a competitive advantage. Read how, from author Warren B. Causey, President & CEO of Warren B. Causey, Ltd.
Request for Proposal
The AGO invites written proposals in response to RFP 13-305-U001-00001, from persons interested in providing consulting and expert witness services to the AGO in public utility regulatory proceedings.
How Behavior Scoring Models Help Utilities Increase Cash Flow
Utility companies are under pressure to increase cash flow. This whitepaper examines how behavior scoring can help mitigate regulatory, Smart Grid, economic, and environmental impacts on the revenue recovery process to help increase cash flow.
Four ‘Must Have’ Utility Contact Center Enhancements to Improve Customer Service and Save Money
Merge dispersed call centers into a single virtualized operation. Offer a callback option to eliminate on-hold times. Leverage work at home agents for greater availability. And utlize workforce management tools to improve schedules and service levels. Read how these strategic changes can benefit any utility contact center, from LeAnne Foster of Southwest Gas, and industry veteran Frank Tersigni of Altivon.
Monetizing Smart Grid: Capitalizing On Your Investment
Electric system industry leaders have been investing a lot in new capabilities and technologies in the past year, and are now wondering about next steps to make the most of their investments to streamline their businesses and deliver the greatest benefit to customers.
Representatives from San Diego Gas & Electric and Public Service Electric & Gas Company discuss the status of Smart Grid investments, differences in implementation between the East and West coasts, and how smart meters will change our future in ways that will save customers’ and electric companies’ money.
Ensuring enterprise-wide accessibility to data
How do you tear down traditional business silos while spreading advanced analytics across the company? Access this FREE special report to discover key issues and trends around managing the flood of data while swimming around in it. Get your copy now!
The Federal Energy Revolution: New Directions in R&D
The future of energy is a profound question facing our country now. We are dealing with unprecedented change, including the shale gas revolution, climate concerns, and smart grid-related new technology deployment that will require investments reaching hundreds of millions of dollars per company.
The utility industry’s investment in new technology has not been commensurate with other major industries in our economy, and is driving the need for government support. This special report features observations from both government agency and private industry experts about what the federal government is doing to support the transformation of the U.S. energy system now, and opportunities for the future.
Profile for the Use of Precision Time Protocol in Power Systems
Electric utilities globally have initiatives to modernize their grids. Each utility will create their own path to the “smart grid”. This paper lists the requirements for accurate time in Power Systems.
Customer Analytics Foundations: Data, data and more data
The start to any good analytics efforts is simple: data. Well, simple enough to say. The role of data in advanced customer analytics is becoming increasingly complex as utilities work to wrangle increasing volumes of data coming at them at increasingly faster speeds. Listen in as three utility analytics professionals describe their analytics and data efforts, and how they’re effectively managing their data for success in customer analytics.
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