Sierra Energy Group 2009 Report Series

Published By Sierra Energy Group, a division of Energy Central

• By Warren Causey
• Published March 2008

Since the merger of Warren B. Causey, Ltd. With Energy Central over five years ago, Sierra Energy Group has continued to produce the renowned “Causey Reports” under the direction and guidance of Warren Causey. The “Causey Reports” are now known as the Sierra Energy Group Report Series. Warren is still the lead analyst and editor of all of the reports.

IT Performance Management
This study of utility IT Performance Management includes results from both a broad-based industry survey and targeted interviews. It also contains an in-depth analysis from Warren Causey.

Topics covered in the report include:
• Real data of IT performance metrics from leading utilities (New)
• Key analysis of IT performance management
• Insight on utility IT performance management practices
• Invaluable commentary and observations from Warren Causey
• A comprehensive summary and analysis of survey and interviews results.

CIS/CRM/Outsourcing
The CIS/CRM/Outsourcing Report provides invaluable insight into the key challenges and opportunities presented by the evolving world of customer information and care. Featuring a broad-based industry survey, targeted interviews, and in-depth analysis from renowned industry IT expert Warren Causey, the report is your definitive guide to making the latest important trends in CIS/CRM/Outsourcing work for you.

Topics covered in the report include:
• Access to direct feedback from utility executives about CIS/Outsourcing
• Learning about the latest strengths and weakness of existing approaches to CIS/Outsourcing
• Understanding emerging issues/trends current CIS models can't handle
• A comprehensive summary and analysis of survey and interviews results
• Invaluable commentary and observations from Warren Causey

The Reports to be published in 2009 include*: