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JOB CENTER| IT Performance Management (Sample) | |
| CIS/CRM/Outsourcing (Sample) |
Connecting you to the global power industry
Sierra Energy Group 2009 Report Series
Published By Sierra Energy Group, a division of Energy Central
Since the merger of Warren B. Causey, Ltd. With Energy Central over five years ago, Sierra Energy Group has continued to produce the renowned “Causey Reports” under the direction and guidance of Warren Causey. The “Causey Reports” are now known as the Sierra Energy Group Report Series. Warren is still the lead analyst and editor of all of the reports.
IT Performance Management
This
study of utility IT Performance Management includes results from both a
broad-based industry survey and targeted interviews. It also contains an
in-depth analysis from Warren Causey.
Topics covered in the report
include:
• Real data of IT performance
metrics from leading utilities
(New)
• Key analysis of IT performance
management
• Insight on utility IT performance
management practices
• Invaluable
commentary and observations from Warren Causey
• A comprehensive summary and
analysis of survey and interviews
results.
CIS/CRM/Outsourcing
The CIS/CRM/Outsourcing Report
provides invaluable insight into the key challenges and opportunities
presented by the evolving world of customer information and
care. Featuring a broad-based industry survey, targeted interviews, and
in-depth analysis from renowned industry IT expert Warren Causey, the
report is your definitive guide to making the latest important trends in
CIS/CRM/Outsourcing work for you.
Topics covered in the
report
include:
• Access to direct feedback from utility
executives about CIS/Outsourcing
• Learning about the latest strengths
and weakness of existing approaches to CIS/Outsourcing
• Understanding emerging
issues/trends current CIS models can't handle
• A comprehensive summary and
analysis of survey and interviews results
• Invaluable commentary and
observations from Warren Causey
The Reports to be published in 2009 include*:
|
March 2009 |
IT Performance Management |
|
May 2009 |
CIS/CRM/Outsourcing |
|
August 2009 |
Intelligent Utility Enterprise & AMI |
|
November 2009 |
CIO Report |
|
*Subject to change without notice. |
|
Download Now
Purchase Online
| CIS/CRM/Outsourcing Report - $495.00 | |
| Intelligent Utility & Advanced Metering Infrastructure Report - $495.00 | |
| IT Performance Management Report - $495.00 |
- OR Call 800-459-2233 to Order!
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