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The CIS/CRM Report is an in-depth analysis of important news in the utility CIS/CRM industry. The result of a survey of nearly 100 executives at utilities of all sizes across the U.S. and Canada, it's an in-depth view of both utilities and vendors and points the way to a new paradigm of customer-centric systems. Utility executives will find it invaluable for its insightful needs and features analysis and vendor comparisons. And for vendors, it's a wealth of opportunities, prospects, customer insight, and competitive information!
| Sample Chapter | |
| Table of Contents |