CIS/CRM Report

Published By Warren B. Causey, a division of Energy Central

• By Warren B. Causey
• Published June 2005
• 164 Page(s)

The CIS/CRM Report is an in-depth analysis of important news in the utility CIS/CRM industry. The result of a survey of nearly 100 executives at utilities of all sizes across the U.S. and Canada, it's an in-depth view of both utilities and vendors and points the way to a new paradigm of customer-centric systems. Utility executives will find it invaluable for its insightful needs and features analysis and vendor comparisons. And for vendors, it's a wealth of opportunities, prospects, customer insight, and competitive information!

• CIS/CRM systems of record at hundreds of investor-owned, cooperative and municipal utilities.
• Extensive profiles of all major and most minor vendors.
• Installed base and user preference statistics involving in-house, legacy and new CISs.
• Utility projections on their timing of projected CIS/CRM replacements for the next three years.
• Detailed analysis with charts and graphs of the state of the CIS/CRM industry.
• Analysis of the new paradigm - including a detailed examination of utility demands that customer systems must provide.