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Research Reports
Customer Analytics Report
Based on a comprehensive survey and in-depth interviews with utilities and analysts, The Annual Customer Analytics Report explores customer analytics in greater detail. Utilities are certainly working to leverage smart meter data into advanced analytics capabilities for customer operations and customer engagement, and we're here to explore how utilities are taking their customer analytics into meter data analytics and beyond.
Grid Analytics Report
The Annual Grid Analytics Report is the industry’s first report focused entirely on the subject of grid analytics. Utilities are starting to build advanced analytics capabilities on top of their existing asset management, SCADA and outage management systems. This report explores how utilities are taking their grid analytics to the next level.
Executive Insights Series Reports
The Executive Insights Series Reports are detailed and comprehensive quarterly reports comprised of interviews with industry decision makers, technical market information plus analytical insights and supporting graphs and charts obtained through a rigorous market survey methodology and written by Institute analysts. The series consists of the Market Outlook and Forecast, Grid Analytics, Customer Analytics and Case Studies and Best Practices.
White Papers
What's in Your Portfolio? A Smart Approach to Gas & Power Optimization
Optimizing assets across the portfolio to increase profits and cut costs is a critical topic in trading, risk management, and logistics departments across energy companies. This white paper takes a closer look at challenges facing energy commodities today and provides essential guidance to take hedging and risk management to the next level.
SMARTLINE™ - The Dynamic Grid Management Solution
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The concept of dynamic line rating has been under development for over 30 years. The SMARTLINE™ solution is a new comprehensive dynamic line rating and forecasting solution which resolves the challenges that have prevented grid operators from maximizing the value of transmission line facilities.
Mobility Innovations for the Next Generation Utility
Utilities are experiencing rapidly changing field mobility requirements as they race to keep up with constant change in the industry. While the low margins of the retail energy market continue to co-exist with massive procedural and other regulatory reporting, new mobile technology has caused a paradigm shift, enabling utilities to eliminate much of the cost and lag time associated with job paperwork.
Case Studies
Visa Bill Payment Case Study: DTE Energy
DTE Energy, a Detroit-based utility company, made a decision in March 2009 to no longer charge its customers a convenience fee to pay their utility bill with a payment card. The business case for doing so was supported by increased revenues collected, reduced cost of bill presentment and strengthened customer relationships by providing a convenient and easy way to pay. Read the full Case Study to learn more.
AEP has significantly reduced customer service resolution time on account disputes from three days to one
Learn how American Electric Power has reduced customer resolution time from three days to one.
Best Practice Ideas to Optimize Your Organizational Efficiency
Discover how an engineering content management (ECM) solution from BlueCielo provided RWE with a faster, easier, and more secure way to access technical asset information, resulting in fewer errors and greater operational efficiencies on a day-to-day basis.
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GLOSSARY!
Do you need to understand a specific power industry term? Energy Central has compiled a comprehensive Electric Power Industry Glossary, including the most commonly used terms, that you can view and search.
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