iFactor was founded in 2004 by three friends who saw an opportunity to use their deep knowledge of GIS and utility operations software to assist utilities with technical projects. Originally known as iFactor Consulting, the team began working with utilities on projects in a consulting role, including one designed to help utilities better communicate with customers during power outages through an interactive outage map. Unique to the market, the outage map became the first product offered by iFactor.
As time went on, the company expanded its product offering to build a complete suite of customer communications products that include utility maps, mobile apps, automated alerts, and preference management. These solutions allow utilities to communicate with customers about a range of topics, from power outages to billing and payments to energy usage. Today, the company has grown to a team of more than 70 with offices and remote employees located in Arizona, Colorado, Illinois, Pennsylvania, North Carolina, Oregon, Alabama, Kansas, Texas, and California.