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Electric Utilities are accustomed to managing their own equipment repairs. This is going to be increasingly challenging as more and more "digital" devices enter the grid. There are five reasons that digital device repair is going to present new challenges. Each model of equipment will require a different set of more...
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Transmission and Distribution utilities which operate and maintain huge network of infrastructure assets will have business and technological challenges in the near future due to ever increasing needs of managing real-time information. Availability of low cost tablets and smart devices in the marketplace with improved processing power is triggering bigger more...
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When the power goes out, the last thing an energy provider wants to do is keep their customers in the dark. But many utilities are still far behind the times when it comes to mobile workforce management. Of course, the complexities of managing real-time customer service requests are vast. Routing more...
The utility industry is getting older. By some estimates, nearly half of today's workforce will be eligible for retirement in the next decade. Years of hard-won knowledge seemed doomed to disappear just as utilities are implementing smart grid initiatives and benefiting from improved data collection and opportunities for advanced customer more...
As utilities turn to the latest applications available to them to more quickly manage reliability and outage management issues, mobile workforce management becomes more real-time, as well. Here, we look at two utilities using Web 2.0 applications, and its advantages. The term "mashups" has joined the lexicon of Web 2.0 more...
For most utilities, using smart grid technology for vegetation management information is still in the theoretical stages, and it will be well into the future before it is actually implemented. A few utilities, however, are already moving ahead with the technology. Oncor Efforts Dallas-based Oncor Electric Delivery Company began looking more...
Today's smart-grid and critical infrastructure projects represent significant expense and exposure to risk and require dedicated planning. Project plans should show that utility project managers have carefully considered how the loss or compromise of any new system will affect both system operations and the security of the power system and more...
From truck-mounted laptops to mobile laptops to smart phones, Northern Neck Electric Cooperative (NNEC) in Warsaw, Va., has come a long way in the past couple of years. "We have made our field crews into telecommuters," said Mike Hyde, customer information systems (CIS) and IT manager. At first, like many more...
The need for a resourceful workforce is a very real issue facing the energy industry. We lament that our colleges and universities aren't producing enough science, technology, energy and math (STEM) graduates. Just as critical, too few people coming out of high schools, community colleges, and technical schools possess the more...
What does intelligence mean in relation to the utility workforce of the future? According to Wikipedia, intelligence is "a property of the mind that encompasses... abilities such as the capacities to reason, to plan, to solve problems, to think abstractly, to comprehend ideas... and to learn." Intelligent utilities will need more...
