FirstEnergy Deploys iFactor's Storm Center for Web and Mobile Outage Communications

iFactor Consulting, Inc. - 04.24.2012

FirstEnergy Corp. has deployed a new outage map across its utility company service territory, providing access to real-time power outage information to the general public. The solution uses an interactive web map to provide easy access to information on the number of customers impacted in any of the counties occupied by FirstEnergy’s 6 million customers, along with drill-down capabilities to get details about individual towns or ZIP codes.

The FirstEnergy outage maps were built with iFactor Consulting’s Storm Center product, bringing these industry leading outage maps to FirstEnergy’s website. The maps are available for both desktop and smartphone browsers and they include access to information including customer counts, estimated restoration times, and regional alerts directly on the map. The new outage maps provide critical information for FirstEnergy's utility company customers in Ohio, Pennsylvania, New Jersey, West Virginia and Maryland, and can be accessed from the FirstEnergy website at http://www.firstenergycorp.com/outages

About FirstEnergy

FirstEnergy is a diversified energy company dedicated to safety, reliability and operational excellence. Its 10 electric distribution companies comprise the nation's largest investor-owned electric system. Its diverse generating fleet features non-emitting nuclear, scrubbed baseload coal, natural gas, and pumped-storage hydro and other renewables, and has a total generating capacity of nearly 23,000 megawatts.

About iFactor Consulting

iFactor Consulting is the leading provider of intelligent web and mobile solutions designed exclusively for the utility industry. Their integrated EnergySuite platform includes industry leading interactive outage maps, custom smartphone application development, proactive and interactive utility notifications via text, voice & e-mail and an interactive street light outage solution. They also offer consulting services on outage management and outage communications. iFactor solutions provide enhanced utility customer communications to more than 80 million people throughout North America.

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