Posted By: Tim Taylor - Chief Client Success Officer, Telogis
On: May 14, 2015
We all know how much connectivity and mobility have changed life as we know it — in fact, it’s no stretch to say society will never be the same. A change that big creates a lot of disruption and businesses are constantly evolving to keep pace. Utilities are adapting with  more...
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Posted By: Seyi Fabode
On: May 13, 2015
Why can’t I make split utility bill payments with my roommate? asked a friend who runs a consumer web business.  I had excuses but not much in terms of an actual response.  His question got me thinking about what needs to happen for the utility industry to ramp up our  more...
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Posted By: Kimberly Klemm
On: May 8, 2015
Smart Energy is an industry byword these days. Electricity consumers and producers alike talk about ideas and implementations that Smart Energy has developed as the best ways forward for both energy conservation and energy cost effectiveness. Electrical system developments in Smart grids and Smart cities are key to discussions on  more...
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Posted By: Dr. Trevor Bowmer , Dr. Lawrence (Larry) Slavin
On: May 5, 2015
Utility poles and their multiple cross arms were laced with masses of power and communications lines along the nation’s highways and byways in the early years of infrastructure rollout in the United States. Fortunately for the utility workers who designed, deployed and maintained such infrastructure, the National Electrical Safety Code®  more...
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Posted By: Anjan Lahiri - Global Practice Head, Smart Grid and Operational Technologies, Wipro Limited
On: April 27, 2015
Going digital is the latest buzzword in the utilities sector. One sees utilities drawing up digital roadmaps and making investments geared towards a ‘digital transformation’. A vast majority of these changes including web and mobility front-ends and increased social footprint, have been focused on the customer-end or the retail side  more...
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Posted By: Ronald Willoughby - Executive Consultant | Electric Power Systems Planning & Operation, Willoughby Consulting
On: April 17, 2015
The term “Automation (A)” was introduced in the 1970s as a way to describe the use of advanced controls and communication technologies to improve power system performance and reduce operating costs.  Its popularity grew, leading to steady, methodical, and systematic advancements that continue to this day.      Automation can be  more...
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Posted By: John Cameron - General Manager, Field Service Management, Trimble
On: April 13, 2015
Mobile technology is redefining the workday. Field techs increasingly leverage mobile devices for tasks that previously required time-intensive phone calls and paperwork. Today this technology is helping to streamline workflow by mitigating daily challenges that used to derail even the best laid plans. In a recent Aberdeen study, 82 percent  more...
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Posted By: Mark Hill - Vice President, Sales, Allegro Development
On: April 6, 2015
Who can forget the dreaded Polar Vortex of ’14? Energy retailers were caught in a vice-like grip of spiking demand, diminished supply and a rapidly degrading operational capability which crushed business plans and even caused a few to shut their doors. Those who hadn’t locked-in their gas or power rates  more...
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Posted By: Joyce Tam - Product Marketing Strategist, Trimble Field Service Management
On: March 17, 2015
As field-based work becomes increasingly complex and time-sensitive, more and more businesses are focusing on mobile solutions integrated with back-end field service solutions to help manage field operations and provide the mobile workforce with the real-time knowledge to make better, more intelligent decisions in the field. Recent research from AberdeenGroup  more...
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Posted By: Anuja Nakkana - Director of Technology and Architecture, CTO office of Energy, Natural Resources and Utilities (ENU) Business Unit of WIPRO
On: March 2, 2015
The core service of a utility focuses primarily on delivering reliable and cost effective power, exceeding the expectations of customers, and external and internal stakeholders. The operational processes involved in delivering reliable power are complex and are constrained by regulatory controls, financial limits, customer SLA's and technical limitations. Outage to  more...
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Managing Customer Alerts and Preferences for Success

Wednesday May 27, 2015 - 12:00 PM Eastern - Virtual Event

It's widely accepted that proactive customer communications are key to increasing customer satisfaction and improving engagement, but ensuring alerts are accurate, timely, and in your customer's channel of choice requires a robust management system and cross-team coordination. more...

From worst to first: DTE Energy's customer satisfaction journey

Thursday May 28, 2015 - 12:00 PM Eastern - Virtual Event

Customer satisfaction is the key to a utility's success. Achieving such satisfaction requires commitment and focus across every level of an organization. With company-wide processes and buy-in, and strong support from its customer care partner, handling thousands of outbound calls more...

Using Criticality and Value to Reach Optimal Decisions in a Constrained World

Friday Jun 5, 2015 - 12:00 PM Eastern - Virtual Event

Asset intensive organizations need rational criteria to decide which assets or asset systems are most critical and should therefore be looked after first and foremost. Similarly, making the best decisions across your entire organization on how to spend your scarce more...

Diving deeper into the details of nuclear power security

Wednesday Jun 17, 2015 - 12:00 PM Eastern - Virtual Event

Every utility doing business in our increasingly digital and interconnected world is faced with security issues, and intrusions are predicted to rise over the next few years--whether from rogue nations or homegrown threats, whether actual physical attacks on infrastructure or more...

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