Vice President of the Utility Analytics Institute, Mike Smith, will discuss the rapidly changing utility landscape as data becomes a key asset for utility business. He will interview Brad Williams, Vice President of Industry Strategy, Oracle Utilities, for additional insights about what's on the horizon for utility data analytics and how Oracle - an analytics giant - is tackling the analytics challenge. more...

In this webinar Jason Gingell, Senior Business Analyst at British Gas, will discuss how his team successfully leveraged insights from speech analytics to improve and sustain contact center performance in areas such as: promotional effectiveness, first call resolution, regulatory compliance, and complaint handling. more...

Just as advanced analytics help utilities transform terabytes of data into actionable insights, the Utility Analytics Institute helps distill analytics lessons from hundreds of utilities into best practices and clear answers to the industry's top analytics questions. more...

Demand response, meter data analytics and smart meters are just a few of the hot technologies that utilities are choosing to invest in. These investments are pushing utilities to address data and analytics across their companies, including the areas of customer operations, grid optimization, asset optimization and customer engagement. more...

Demand response, meter data analytics and smart meters are just a few of the hot technologies that utilities are choosing to invest in. These investments are pushing utilities to address data and analytics across their companies, including the areas of customer operations, grid optimization, asset optimization and customer engagement. more...

Big Data holds the potential to reveal game-changing insights that improve countless aspects of the energy business-from wholesale market savings, better renewables integration, and greater grid efficiency to information-driven energy savings and time-based pricing. more...

Utilities are entering the age of the empowered customer. Customers expect to engage when and how they want and through physical, digital and mobile means. This is changing the entire way products and services are sourced and distributed and making business more complex than ever. more...

Getting ahead of the mayhem resulting from rampant storm activity is no easy feat. Join DNV KEMA and PSEG as we take a detailed look at lessons learned, and discuss a go-forward strategic plan that addresses resiliency, infrastructure, processes and people. more...

Today's utilities must manage an avalanche of customer data while managing business - process changes that come with AMI - such as putting an efficient meter-to-cash process in place to quickly unleash smart meter potential. more...

This 60-minute session will focus on hot topics including the latest prognosis for coal-fired generation, the outlook for natural gas in the United States, and the growing interdependence of the gas and power industries. Additionally, all registered attendees will receive a complimentary copy of ScottMadden's latest Energy Industry Update. more...