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Aligning Strategy with Customer Wants: Planning for New Electricity Products and Services

Tuesday Jul 21, 2015 - Virtual Event

The electricity sector today is characterized by significant potential for disruption and growth. Customer and industry perspectives on the role of future electricity products and services are rapidly evolving. This webinar will reveal findings from DNV GL surveys that gauge where customers and industry executives see the industry headed, and contrast customer wants with industry plans. more...

Innovative Ways to Leverage Smart Communications Platform to Deliver Operational and Customer Benefits

Tuesday Jun 30, 2015 - Virtual Event

As utilities modernize their electric infrastructure in their smart grid journeys, those who have implemented successful smart grid programs are leveraging their smart infrastructure in innovative ways to deliver more operational, reliability and customer benefits. more...

Innovative Ways to Leverage Smart Communications Platform to Deliver Operational and Customer Benefits

Tuesday Jun 30, 2015 - Virtual Event

As utilities modernize their electric infrastructure in their smart grid journeys, those who have implemented successful smart grid programs are leveraging their smart infrastructure in innovative ways to deliver more operational, reliability and customer benefits. more...

Reducing Asset Risk through Digital Asset Management

Tuesday Jun 23, 2015 - Virtual Event

Navigating the road to success for utility asset planners and managers has never been more critical. The ability to manage the trade-offs between asset performance, risk, and financial investment of an aging asset base is constrained by regulatory pressure, new grid demands, and rapidly evolving customer relationships. Using digital technology to gain insight and ultimately meet business objectives is now required. more...

From worst to first: DTE Energy's customer satisfaction journey

Thursday May 28, 2015 - Virtual Event

Customer satisfaction is the key to a utility's success. Achieving such satisfaction requires commitment and focus across every level of an organization. With company-wide processes and buy-in, and strong support from its customer care partner, handling thousands of outbound calls and delivering activity reports daily, the DTE Cares Program took its JD Power scores from worst to first. more...

Multi-Application Networks for Smart Cities: How Utilities are Leveraging Smart Grid Networks to Improve Their Cities

Thursday May 21, 2015 - On-Demand Webcast

A Close Look at How ComEd is Unlocking New City Services and Benefits: A true multi-application platform creates a foundation for today's smart city applications while providing the flexibility to add new services in the future. more...

Optimizing Your Demand Response Program Using Big Data and Bring Your Own Device

Tuesday May 19, 2015 - Virtual Event

Big data and bring your own device (BYOD) are two pervasive trends in today's business environment. Companies everywhere are looking to use the increasing volume of data to improve business performance as well as leverage the proliferation of devices to drive down DR program costs, better engage stakeholders, and realize complementary energy efficiency benefits. When applied correctly and used together, these same trends optimize the performance of your demand response program. more...

FERC Order 1000: Understanding Transmission Planning In a New Paradigm

Wednesday May 13, 2015 - Virtual Event

Are you struggling to understand how FERC Order 1000 has changed the way RTOs plan their transmission systems? The introduction of competitive solicitation/bidding processes for transmission projects stands to dramatically change the transmission landscape in years to come. However, there are a number of challenges currently facing those interested in participating in the competitive processes throughout these systems. more...

From Forecast to Discovery: Applying Business Intelligence to Power Market Simulations

Tuesday May 12, 2015 - Virtual Event

Power market participants, investors, project developers and industry stakeholders routinely rely on forecasts of market economics and operations to support their decision processes. The most accurate and comprehensive forecasts are developed with the use of power market simulators that provide a great wealth of often hidden and underutilized information. more...

Defining the Value of the Grid

Wednesday Apr 29, 2015 - Virtual Event

Our legacy grid has value and deserves continued investment. As we transition toward a more integrated grid that can accommodate new distributed energy sources, utility-scale renewables and energy storage, we need to keep the best of the old while embracing the new. more...

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