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Demystifying Customer Satisfaction

Tuesday Oct 27, 2015 - Virtual Event

Customer satisfaction is on the mind of every utility executive because of the documented connection between customer satisfaction, regulatory relationships and operating margin. Yet, customer satisfaction remains elusive for many utilities. more...

Kick Starting Your Big Data Journey with Hadoop

Wednesday Oct 7, 2015 - Virtual Event

The utility industry is undergoing a powerful transformation, and big data is right in the thick of it. As utilities wrestle with challenges of distributed energy resources, renewed emphasis on customer engagement, improving grid reliability, upgrading transmission infrastructure and more, the power sector has looked to big data technologies to help embrace change and harvest new insights locked away in corporate data stores. more...

A fresh approach to enhancing the income-qualified program experience

Tuesday Oct 6, 2015 - Virtual Event

Consumers Energy's income-qualified "Helping Neighbors" program expands on the traditional program approach to include multiple avenues to reach, engage and spur action among customers to take control of their energy use. Together, Consumers Energy and CLEAResult have innovated marketing design to empower households and build communities. more...

Utility Resource Optimization

Thursday Sep 24, 2015 - Virtual Event

This webcast will review optimization opportunities for any Load Serving Entity (utility) that has a generation portfolio and wholesale electricity market operations. In the first part, we will quantify the value of increased generation portfolio flexibility for dispatch optimization, renewable integration and long term resource planning. more...

Combined Heat and Power - Recent Actions Point to a Bright Future

Thursday Sep 10, 2015 - Virtual Event

In this on-demand webinar, ICF experts will provide an assessment of recent combined heat and power (CHP) market trends and how federal and state actions may encourage CHP. The webinar will highlight current market trends along with drivers related to environmental regulations, integrated resource planning, new utility business models, and changing energy rate structures. more...

Protecting Your Utility with Data: Mitigating Cyber Risk with Financial Analysis

Tuesday Aug 4, 2015 - Virtual Event

The average utility faces $8 million of annual cyber risk from attacks that target end-user devices. As companies expand mobile workforces and bring-your-own-device policies, and as threats become increasingly sophisticated, this risk will only grow. more...

Aligning Strategy with Customer Wants: Planning for New Electricity Products and Services

Tuesday Jul 21, 2015 - Virtual Event

The electricity sector today is characterized by significant potential for disruption and growth. Customer and industry perspectives on the role of future electricity products and services are rapidly evolving. This webinar will reveal findings from DNV GL surveys that gauge where customers and industry executives see the industry headed, and contrast customer wants with industry plans. more...

Diving deeper into the details of nuclear power security

Wednesday Jun 17, 2015 - Virtual Event

Every utility doing business in our increasingly digital and interconnected world is faced with security issues, and intrusions are predicted to rise over the next few years--whether from rogue nations or homegrown threats, whether actual physical attacks on infrastructure or cyber attacks on control systems. While a sensitive subject, security issues, concerns and plans of counterattack must be shared within the power industry in order to gain a foothold, in order to start building an active line of industry defense. more...

Using Criticality and Value to Reach Optimal Decisions in a Constrained World

Friday Jun 5, 2015 - Virtual Event

Asset intensive organizations need rational criteria to decide which assets or asset systems are most critical and should therefore be looked after first and foremost. Similarly, making the best decisions across your entire organization on how to spend your scarce resources to deliver the highest value is an elusive goal for most organizations. more...

FERC Order 1000: Understanding Transmission Planning In a New Paradigm

Wednesday May 13, 2015 - Virtual Event

Are you struggling to understand how FERC Order 1000 has changed the way RTOs plan their transmission systems? The introduction of competitive solicitation/bidding processes for transmission projects stands to dramatically change the transmission landscape in years to come. However, there are a number of challenges currently facing those interested in participating in the competitive processes throughout these systems. more...

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