Meeting the Demands of Your Empowered Customers

Thursday Apr 25, 2013 Presented by Energy Central
Virtual Event

Utilities are entering the age of the empowered customer. Customers expect to engage when and how they want and through physical, digital and mobile means. This is changing the entire way products and services are sourced and distributed and making business more complex than ever.

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Event Information

Location: Virtual Event,
Venue: You Office
Event Price: 0.00 (US)

Organizer Information

Energy Central
Contact Name: Energy Central
Phone: 303-782-5510
 

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In the utilities industry, where customer service is king, CenterPoint Energy has embarked upon a path to deliver a real-time 360 customer view for its customer operations. During this on-demand webcast, you will hear leaders from CenterPoint Energy describe the utility’s strategic drivers, and how they plan to perform advanced segmentation and marketing analytics to:

  • Understand each customer as an individual

  • Develop an engagement system to maximize value at every touch

  • Create a brand and culture that are one

  • With real-time insight across multiple channels and transactional systems, Customer Service will be able to quickly act on information, and drive better customer service and results.

Speakers:

  • Dr. Melanie Brown, IT Strategic & Analytics Manager, CenterPoint Energy

  • Rajkumar Erode, Technical Architect, CenterPoint Energy

  • H. Christine Richards, Director, Utility Analytics Institute (Moderator)

Click here to view this recording of the webcast now.

   Underwritten by:


Energy Central Customer Service

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