From 'Ratepayer' to 'Customer': Best Practices in Customer Engagement

Thursday Feb 2, 2012 Presented by Energy Central
Virtual Event
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Utilities have a compelling story to tell about their efforts in grid modernization, but that story has to reach their customers and ring true. How best to engage customers who have heightened customer service expectations in a digital age, but carry the legacy of being passive ratepayers who respond only to outages and bills?

To succeed, utilities have to move the needle in this important mission.

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Event Information

Location: Virtual Event,
Venue: Your Office
Event Price: 0.00 (US)

Organizer Information

Energy Central
Contact Name: Energy Central
Phone: 303-782-5510
 

Events In Related Topics

Billing & Customer Care
Business & Corporate

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