Millennials: new challenges and opportunities in smart energy
From the post:
As the SECC report points out, companies should consider each instance of contact with a customer as an opportunity to build knowledge, relationships and loyalty.
“Some consumers are interested in technology and might sign up to a plan if there is technology associated with it, or if they want to save money, they might favour time of use of plans,” says Durand.
She adds that Pepco in Washington DC recorded an enrolment rate of more than 50% for its summer programme, called ‘Two Ways to Save’. Consumers who signed up receive a text message during periods of high energy demand, giving them the opportunity to reduce their usage and, if they do so, receive a rebate on their bill.
No discussions yet. Start a discussion below.