How to Handle Employee Relations Issues
1)Having ongoing communication with employees
If the atmosphere in the office feels similar to that of a school classroom during a test, there’s a problem.
Employees need to know that they are looked at as humans, not robots. The office shouldn’t be a place where employees walk in, sit in front of the computer the whole day and then leave with the clock strikes 5 pm.
It’s imperative that managers and HR personnel interact with employees on a regular basis. Employees need to feel valued for them to be satisfied at the workplace so it helps when their managers and HR personnel check up on them frequently and are cognizant of any issues that may be surfacing.
2)Familiarize staff with the handbook
Handbooks are shared with employees during their first week of employment and then they are forgotten. HR personnel and managers should be familiar with the employee handbook even if everyone else is not.
The department should be able to provide valid interpretations of the policies contained in the handbook and apply them correctly when needed.
Many employee issues can be managed with policies of the handbook.
3)Participate in employee orientations and manager trainings
Employee orientations should be led by HR personnel to ensure that newcomers understand company policies. HR personnel should also be present during manager trainings to reinforce their position as a trusted advisor in the organization.
4)Maintaining confidentiality is key
It is essential that employees know that they can confide with the HR department without fear that their conversation will be shared with others. Employee issues need to be handled with professionalism and integrity.
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