- Bio -
As an expert in customer service, Tom is also responsible for working closely with marketing to determine messaging to support Aspect Software’s philosophy and support of the customer service business process. He believes that the core value that Aspect Software offers to companies in the customer service industry is to provide products and services that help solidify business relationships with customers while delivering results and minimizing waste. In addition, he provides strategic involvement with sales customer service opportunities.
Tom joined Aspect Software in 1988. During his 20 years with the company, Tom has held a wide variety of management and staff positions with increasing responsibilities in the Sales, Marketing and Customer Service organizations. Tom led teams that rolled out the first production systems for Aspect® Unison® Predictive Dialer and established a sales presence for Aspect® Professional Services.
He came to Aspect Software from Citigroup where he was an integration specialist. In this role, Tom was a member of the assessment team evaluating new contact center technologies and also was responsible for the design, programming and maintenance of loan applications for Citibank’s Credit Renewal program.